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Public Tickets

Martin C Wesley ApplicationClosed   LayerSlider for WordPress   Updated September 13, 2019 at 12:55pm   2 Most recent comment from [deleted]:Hello Martin, Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.Please chec ... tymeless ErrorClosed   LayerSlider for WordPress   Updated September 12, 2019 at 10:52pm   5 Most recent comment from [deleted]:You will either need to get that skin back, or choose a different one.Since it's not a default skin, but a custom one from your theme, we cannot provide you with it unfortunately. You will need t ... Dave Button not workingClosed   LayerSlider for WordPress   Updated September 12, 2019 at 10:04am   7 Most recent comment from George K:Thank you for the feedback. In case that plugin is interfering with the slider, I'd recommend to exclude LayerSlider from its methods. LayerSlider provides its own caching, so it should still be ... davids22 jquery updateClosed   LayerSlider for WordPress   Updated September 11, 2019 at 6:15pm   4 Most recent comment from George K:You should remove this version: /wp-content/themes/brazil-wp/js/jquery.min.js(this included by your theme)I think that the theme should be an option for that, I mean, disabling it.It not, you should ... kuzikkm layer slider will not let me activate the purchase licenseClosed   LayerSlider for WordPress   Updated September 11, 2019 at 4:03pm   4 Most recent comment from John G:In that case it's likely a JavaScript error caused by a 3rd party. Please try to temporarily disable all other plugins and switch to the default WordPress theme to see if it solves the issue. If ... esSENSiel diaporama export/importClosed   LayerSlider for WordPress   Updated September 11, 2019 at 3:33pm   2 Most recent comment from John G:Hi Eric,Thank you for getting in touch with us. My name is John and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.You can reinstall L ... Deralict Slide not showing in Firefox or SafariClosed   LayerSlider for WordPress   Updated September 10, 2019 at 8:07pm   5 Most recent comment from George K:No, the plugin is compatible but the problem is with these techniques that they don't know the correct order of the plugins. If - for example - the slider initialization script is loading BEFORE ... Fabuka Njaay Swapping the default layer slides with the premium oneClosed   LayerSlider for WordPress   Updated September 10, 2019 at 7:49pm   2 Most recent comment from John G:Hi Fabuka,Thank you for getting in touch with us. My name is John and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.Are you having di ... Paolo Pinheiro Button "add new" is not working.Closed   LayerSlider for WordPress   Updated September 10, 2019 at 1:59pm   10 Most recent comment from George K:Hi Paolo,We've looked at your site again and did some further tests. Unfortunately, we are not able to tell what's causing this issue. What we can say with confidence that it isn't rela ... larssahl ValidationClosed   LayerSlider for WordPress   Updated September 9, 2019 at 5:52pm   5 Most recent comment from larssahl:Thank you, that worked =) firsthatch2018 Blend mode in safariClosed   LayerSlider for WordPress   Updated September 9, 2019 at 11:39am   4 Most recent comment from George K:Hi Firsthatch,Unfortunately Safari is not fully compatible with mix-blend-mode as you can see in the following url: https://caniuse.com/#search=mix-blend-modeYou cannot use, hue, saturation, color or ... Ingo Wolfmayr Personal Slider Pack Layout issue on mobile viewportClosed   LayerSlider for jQuery   Updated September 9, 2019 at 11:02am   3 Most recent comment from George K:Hello Ingo,We need a little more time to investigate this issue.In the meantime, you can disable the parallax transition on that layer, or try to change the parallax settings - maybe this will solve t ... Carlbutler7 Slider not working frontendClosed   LayerSlider for WordPress   Updated September 8, 2019 at 5:59pm   1 Most recent comment from Carlbutler7:Hi, ive bought and installed plugin. created a slider, embedded on frontend via shortcode and all that is showing is loading spinning wheel, can you please help? Mark Bolden Full width questionClosed   LayerSlider for WordPress   Updated September 8, 2019 at 4:16pm   3 Most recent comment from [deleted]:Hello Mark, Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket. To force a l ... Solomon Campbell Interactive slider map images display to the left of screenClosed   LayerSlider for WordPress   Updated September 7, 2019 at 12:29pm   5 Most recent comment from [deleted]:You should be able to use Jetpack too, you just need to disable its option that is causing the issue. The rest of the plugin does not interfere, only the options that affect images in the slider. I� ...