Okay
  Public Ticket #2192295
update from 5.2 to 6.5
Closed

Comments

  • linda swan started the conversation

    I am migrating the site to another server.  The current slider is outdate so I purchase a the new slider I tried to put the new licensed code in the plugin but it will not let me. If I just upload the new slider will I lose all the old photos on the old version. Please let me know. I have attache the screenshot of where I tried to enter the new license number to just do the update. 

    Attached files:  Screen Shot 2019-10-22 at 7.59.10 AM.png

  •  499
    Attila replied

    Hello Linda,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    I'd recommend to manually update the plugin by downloading the newest release from CodeCanyon and reinstalling LayerSlider.

    You will need to remove the current version first, as there cannot be two instances of the plugin present on your installation at the same time.

    Please note that your sliders and settings are stored in the database so they won't be deleted in the process.

    You can find detaled installation instructions in the documentation that you can use, please refer to the following URL: https://layerslider.kreaturamedia.com/documentation/#installation

    After this, there should be no more problem with activation or updates.

    Best Regards,
    Attila | Kreatura Support Team

  • linda swan replied

    I am concerned with the images that are in the old version of the slider.  I do not have them saved since I am taking over this site and the client doesn't have them.  Does the database save the images also from that are uploaded on the old slider?

  •  499
    Attila replied

    Yes, the images should also be kept in the process. But just to be extra careful, you can export the sliders first. So you will have them ready if anything happens.

    Best Regards,
    Attila | Kreatura Support Team