Okay
  Public Ticket #2196378
Wrong layer
Closed

Comments

  • Daniel started the conversation

    Hi, i sale the layer slider but don't work on my site. My template is avada and is update.

    Thank's for help me

  •  490
    Attila replied

    Hello Daniel,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    I've checked the URL you provided, but currently LayerSlider is not even activated/installed on it.  

    What I see are the Fusion and Revolution sliders.

    Where exactly can we see the slider (LayerSlider) in question? Let us know. Thank you.

    Best Regards,
    Attila | Kreatura Support Team

  • Daniel replied

    ok, i insert The slider in end of page, but you se that The slide is invisibile 

  •  490
    Attila replied

    Thank you. There is a JS error on your site. You can see the error in the browser console. This JS error seems to be interfering and preventing the slider from working. It is originated from the 'karma-builder' plugin. You will need to fix this JS error related to the 'karma-builder' so it does not affect the LayerSlider sliders. 

    Best Regards,
    Attila | Kreatura Support Team

  • Daniel replied

    that’s great.

    Thank you 

  •  490
    Attila replied

    I'd recommend contacting that item's author regarding this error. They should be able to provide you with further details and hopefully a solution too. Or you could also temporarily disable it in the meantime.

    Best Regards,
    Attila | Kreatura Support Team