Okay
  Public Ticket #2194614
extended license
Closed

Comments

  • processusptyltd started the conversation

    Hi, 

    I bought an extended license but i am unable to use the same code to another webiste

    I used like the codes below for developing customer websites

    xyz.com/customer 1/wp-admin - activated license here

    xyz.com/customer 2/wp-adming - Unable to activate license here

    please help - i have one domain with 2 sub-folders for 2 separate customers how do i use the extended license?

    Thanks,

    Jvalin

  •  490
    Attila replied

    Hello Jvalin,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    You seem to be confusing what the extended license offers. It is not a multi-use license. It's for theme creators who want to include LayerSlider to their product. It does not give you the option to use the license on multiple sites.

    You can find more information about licensing and conditions in our documentation and in the Envato FAQs. Please refer to the following URLs for more info about licenses and usage: https://layerslider.kreaturamedia.com/documentation/#activation-sites + https://codecanyon.net/licenses/faq

    Best Regards,
    Attila | Kreatura Support Team

  • processusptyltd replied

    Hi Attila,

    Thanks for that. But I am a web developer and and not a theme creator. I already bought the extended license thinking i can use for multiple clients.

    Can i request for a refund on this or can it be downgraded?

    Thanks,

    Jvalin

  •  490
    Attila replied

    Unfortunately, we cannot downgrade it, but we can refund you for the mistaken purchase.

    Please proceed with purchasing a normal license and then requesting a refund for this one on Envato. We will be able to accept it there.

    Best Regards,
    Attila | Kreatura Support Team

  • processusptyltd replied

    Hi Attila,

    Thank you so much. I have already purchased a single license as well.

    Below is the purchase code for that

    2bd2e97b-de80-4808-84b3-4d66669292fd

    Thanks Again and I have raised a refund ticket

    Regards,

    Jvalin