Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

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Public Tickets

Charles missing images on slider with SafariClosed   LayerSlider for WordPress   Updated May 6, 2020 at 9:43am   6 Most recent comment from Kreatura Support:You are welcome! Esteban Franco Blank page when loading sliderClosed   LayerSlider for WordPress   Updated May 6, 2020 at 6:51am   2 Most recent comment from Kreatura Support:Hello Esteban,Thank you for getting in touch with us!Could you please send me a page where I can check this issue?I tried to check your site but it doesn't work. I got a js error from your cooki ... ectic slider load intomemoryClosed   LayerSlider for WordPress   Updated May 5, 2020 at 3:15pm   4 Most recent comment from Kreatura Support:Hello Ectic,Thank you for your feedback!As I see the two sliders are very different, there are no GIFs in the first. the loading indicator may come back later if the slider is waiting for the next sli ... Richard Tamouzian Overlay Text Not Workin on Mobile DevicesClosed   LayerSlider for WordPress   Updated May 5, 2020 at 3:11pm   6 Most recent comment from Kreatura Support:You are welcome! Steve ASHER AccessClosed   LayerSlider for WordPress   Updated May 5, 2020 at 2:36pm   6 Most recent comment from Kreatura Support:Hello Steve,Thank you for the purchase!I forwarded the refund, it will be credited to your account within a few days.As I see you bought the product with this email address:[email protected] ... avinash remove parallax effectClosed   LayerSlider for WordPress   Updated May 5, 2020 at 10:34am   2 Most recent comment from Kreatura Support:Hello Avinash,Thank you for getting in touch with us!You can disable the parallax effect for the layers in the Layer settings / Transitions / Parallax transition. FRANCESCO SCULLINO LayerSlider: Old jQuery issueClosed   LayerSlider for WordPress   Updated May 5, 2020 at 8:29am   2 Most recent comment from Kreatura Support:Hello Francesco,Thank you for getting in touch with us!LayerSlider requires using an up-to-date version of the jQuery library. We strongly recommend to have at least version 1.8, but some of the new f ... Kristen Cummings Layer slider broken in Avada themeClosed   LayerSlider for WordPress   Updated May 5, 2020 at 6:57am   2 Most recent comment from Kreatura Support:Hello Kristen,Thank you for getting in touch with us!Did you solve the issue? I checked your site and as I see the menu and the top slider is visible on your pages.If not, could you please send me  a ... Jim Wroten Php Ziparchive ExtensionClosed   LayerSlider for WordPress   Updated May 5, 2020 at 6:53am   2 Most recent comment from Kreatura Support:Hello Jim,Thank you for getting in touch with us!You should check this link about how to enable the ZipArchive Library easily on your server.https://phpyouth.com/blog/how-to-enable-php-modules-in-cpan ... Dominik Weinert Slider disturbes pages parallax effectsClosed   LayerSlider for WordPress   Updated May 4, 2020 at 1:58pm   4 Most recent comment from Kreatura Support:Thank you for your feedback!  Jason Tillman Images not loading on certain devicesClosed   LayerSlider for WordPress   Updated May 4, 2020 at 11:47am   2 Most recent comment from Kreatura Support:Hello Jason,Thank you for getting in touch with us!I checked your site and as I see there are some errors in the console:net::ERR_CERT_COMMON_NAME_INVALIDYour images are try to load from an other dom ... Joe Image incorrect size & positionClosed   LayerSlider for WordPress   Updated May 4, 2020 at 9:33am   2 Most recent comment from Kreatura Support:Hello Joe,Thank you for getting in touch with us!You should create separate layer for the image if you would like to increase the size on mobile.Since version 6 of LayerSlider you have the option to ... Vivian Lund error updating layer sliderClosed   LayerSlider for WordPress   Updated May 4, 2020 at 9:03am   4 Most recent comment from Kreatura Support:Hello Vivian,Thank you. As I see there is no error in your system status.You should try to update the plugin manually if the auto update is not work. Don't worry, your sliders will not lost. Plea ... pomme17 probleme de chargement des slider pour les modifierClosed   LayerSlider for WordPress   Updated May 4, 2020 at 8:42am   4 Most recent comment from Kreatura Support:Hello,Thank you for the access. I tried to login but I got this error:Le fichier requis n'a pas été trouvé. Il peut s'agir d'une erreur technique. Veuillez réessayer ultérieuremen ... heidi elementorClosed   LayerSlider for WordPress   Updated May 4, 2020 at 8:29am   2 Most recent comment from Kreatura Support:Hello Heidi,Thank you for getting in touch with us!You should disable the LayerSlider WP -> Options -> Advanced -> Enable Elementor Widget option and it should solve this problem. Please check it.Do y ...