Public Ticket #2447284
Slider Not showing on Mobile?


  • Ruann van der Hoff started the conversation

    Good day, I recently added a new layer slider wp to my theme. But it is not showing on mobile, and seems to make the site non-responsive ( the site can now scroll to the right - which is not responsive)
    Just a blank white screen - I did change to responsive under slider settings

    Please advise?   see attached screenshot
    Also what is the best size to save new slider images before I update?

    Attached files:  Screenshot_1.jpg

  •  93
    Kristof replied

    Hello Ruann,

    Thank you for getting in touch with us!
    Could you please send me a temporary wordpress admin to your site? I would like to check the slider on the frontend and the configuration of it. Thank you, in advance.

    Best Regards,
    Kristof Molnar | Kreatura Support Team

  •   Ruann van der Hoff replied privately
  •  93
    Kristof replied

    Hello Ruann,

    Thank you for the access.
    As I see the problem caused by that on mobile view there is a javascript issue on your site which is not related to LayerSlider but it blocks the init code. You should fix it and then the slider should work properly.

    Uncaught TypeError: Cannot read property 'closest' of undefined (Line 430)


    There is no fixed ideal size because more can be good. You should try the same image size as the canvas or 1280 * 720 for example.

    Best Regards,
    Kristof Molnar | Kreatura Support Team