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  Public Ticket #2447284
Slider Not showing on Mobile?
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  • Ruann van der Hoff started the conversation

    Good day, I recently added a new layer slider wp to my theme. But it is not showing on mobile, and seems to make the site non-responsive ( the site can now scroll to the right - which is not responsive)
    Just a blank white screen - I did change to responsive under slider settings

    Please advise?   see attached screenshot
    Also what is the best size to save new slider images before I update?

    Attached files:  Screenshot_1.jpg

  •  93
    Kristof replied

    Hello Ruann,

    Thank you for getting in touch with us!
    Could you please send me a temporary wordpress admin to your site? I would like to check the slider on the frontend and the configuration of it. Thank you, in advance.

    Best Regards,
    Kristof Molnar | Kreatura Support Team

  •   Ruann van der Hoff replied privately
  •  93
    Kristof replied

    Hello Ruann,

    Thank you for the access.
    As I see the problem caused by that on mobile view there is a javascript issue on your site which is not related to LayerSlider but it blocks the init code. You should fix it and then the slider should work properly.

    Uncaught TypeError: Cannot read property 'closest' of undefined (Line 430)

    https://blackseacollective.com/wp-content/themes/june/js/codeless-main.js?ver=5.4.2

    There is no fixed ideal size because more can be good. You should try the same image size as the canvas or 1280 * 720 for example.

    Best Regards,
    Kristof Molnar | Kreatura Support Team