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Public Tickets

Augusto Romano Updated PHP on server and LayerSlider stoped workingClosed   LayerSlider for WordPress   Updated April 28, 2020 at 7:48am   6 Most recent comment from Kreatura Support:Hello Augusto,Thank you. Please contact with your server administrator about install or enable the mbregex PHP module.Could you please send me a link where I can check the slider? Thank you, in advanc ... Nasar Khan My site is not aligning as it shouldClosed   LayerSlider for WordPress   Updated April 28, 2020 at 7:15am   2 Most recent comment from Kreatura Support:Hello Nasar,Thank you for getting in touch with us!I checked your site but it is not working properly and there is no LayerSlider on your page. Could you please check it and send me a link where I ca ... Scylia condamin image jumping before transitionClosed   LayerSlider for WordPress   Updated April 27, 2020 at 2:12pm   4 Most recent comment from Kreatura Support:Hello Scylia,Thank you.I checked your site and as I see the issue caused by that your server always reload the images. Please check the attached screenshot. You should contact with your server admi ... Pixel Poison chrome console errorsClosed   LayerSlider for WordPress   Updated April 27, 2020 at 2:01pm   2 Most recent comment from Kreatura Support:Hello Johnny,Thank you for getting in touch with us!Is it possible to disable the LayerSlider theme bundled version on your site?  If yes, you should try disable it because this issue shouldn't ... Simon Murrells Social Icon SliderClosed   LayerSlider for WordPress   Updated April 27, 2020 at 12:29pm   6 Most recent comment from Kreatura Support:You are welcome! fl0645 Lopez the arrow object has desappearClosed   LayerSlider for WordPress   Updated April 27, 2020 at 10:23am   9 Most recent comment from Kreatura Support:You are welcome!  Archie Guvi error importing slidesClosed   LayerSlider for WordPress   Updated April 27, 2020 at 7:51am   4 Most recent comment from Kreatura Support:Hello Archie,Thank you. As I see the problem is caused by that the PHP ZipArchive extension is missing.Probably you didn't change this setting. Please contact your web hosting service provider to ... Martin Cvespr Customization of slider using Customization APIClosed   LayerSlider for WordPress   Updated April 23, 2020 at 12:41pm   2 Most recent comment from Kreatura Support:Hello Martin,Thank you for getting in touch with us!The Customization API was invented for WordPress themes. LayerSlider does not offer any such integration and to our knowledge it would not be possib ... Sean Clark Slides and pop ups not showing on website pagesClosed   LayerSlider for WordPress   Updated April 23, 2020 at 12:36pm   11 Most recent comment from Kreatura Support:Hello Sean,Thank you for your the answer!You can insert popups to your site in the Slider settings / Popup / Target pages. Please check this link in our documentation page for more information:https:/ ... PALLES Specify image dimensions in GTMetrixClosed   LayerSlider for WordPress   Updated April 22, 2020 at 2:34pm   2 Most recent comment from Kreatura Support:Hello PALLES ,Thank you for getting in touch with us!The results of these tests are not 100% reliable.We are using the built in Wordpress functions for generate the image elements. If you check your ... Lauris Rigdon PopupsClosed   LayerSlider for WordPress   Updated April 22, 2020 at 1:13pm   2 Most recent comment from Kreatura Support:Hello Lauris,Thank you for getting in touch with us!After you activate your plugin, you should open the template store in your LayerSlider dashboard, wher you can select the popups in the left tab. Pl ... Adriana Mobile view issuesClosed   LayerSlider for WordPress   Updated April 21, 2020 at 6:49am   6 Most recent comment from Kreatura Support:You are welcome! COLOGNE Florence Slider for AVADAClosed   LayerSlider for WordPress   Updated April 21, 2020 at 6:46am   2 Most recent comment from Kreatura Support:Hello Florence,Thank you for getting in touch with us!Avada Aventura theme is not related to our company.As I see in our system, you have installed and activated the LayerSlider plugin. Am I right?If ... Marian Ponanta Getting StartedClosed   LayerSlider for WordPress   Updated April 20, 2020 at 12:08pm   2 Most recent comment from Kreatura Support:Hello Marian,Thank you for getting in touch with us!As I see in our system, you have activated the product and use the latest version, so in principle you can use premium features. Did you try to impo ... Jens Hide buttons and timer on mobile devicesClosed   LayerSlider for WordPress   Updated April 20, 2020 at 11:58am   2 Most recent comment from Kreatura Support:Hello Jens,Thank you for getting in touch with us!Currently, there is no built-in solution in LayerSlider to achieve this, but if you use separate slider for desktop and mobile, you can solve this pro ...