Public Ticket #2449266
Installation crashed site


  • Rhea Slinger started the conversation

    Purchased LayerSlider for WordPress to bring everything up to date. When installing it caused critical error on site. Unable to access Dashboard. Restoring site from previous back-up. How do I prevent this from happening again?

  •  93
    Kristof replied

    Hello Rhea,

    Thank you for getting in touch with us!

    We're sorry to hear that you're having difficulties with LayerSlider. However, we can assure you that the plugin is working and functioning properly as it is used on more than a million websites without any problem.

    With these symptoms, it's highly likely that there is a PHP error on your site. Knowing the exact error message can be extremely useful to understand the nature of the issue occurring on your site. However, WP ignores PHP error messages by default. Please follow this guideĀ to enable the WP debug mode to make error messages visible.

    Also, make sure that your web server meets the plugin requirements: PHP 5.3 or newer, PHP Multibyte String Extension, WordPress 3.5 or newer. Contact with your web hosting company to make the necessary changes if it's required.

    Please let me know.

    Best Regards,
    Kristof Molnar | Kreatura Support Team