Public Ticket #2570233
Incorrect email address for purchased template


  • Jen started the conversation

    Hi there, I just purchased a LayerSlider license, and then purchased a template. Problem is, I accidentally used the wrong email address for the template when checking out, so now I am not able to import. Are you able to help me amalgamate the 2 orders so I can use the template? Lisence #: 60039073-48CE-KD7B-M5B5-B8D257FD8438 - jen@betteryourbest.ca Template: Order Reference: KREATURA201014-4638-95121 - callthebouch@gmail.com

  •  116
    Kristof replied

    Hello Jen,

    Thank you for getting in touch with us!
    I transfered your order. Please check it on your account in our site.

    Best Regards,
    Kristof Molnar | Kreatura Support Team