Public Ticket #1074268


  •  2
    David started the conversation

    I purchased LayerSlider from Envato.

    I downloaded the licence (attached).

    I entered this in the WP Activation page.  I get this error.

    "An unexpected error occurred. Please try again later. If this error persist, it's most likely a web server configuration issue. Please contact your web host and ask them to allow external connection to the following domain: repository.kreaturamedia.com."

    Is that right?  

    Try again later?  How much later?

    If that doesn't work, then send a message to Hostgator asking "Please can you allow external connection to the following domain: repository.kreaturamedia.com. ?"

    Please confirm.

  • [deleted] replied

    Hey David,

    As the error message suggests, this is most likely going to be a server related issue unfortunately. 

    Please check the LayerSlider System Status located on the WP sidebar to see if there are any errors.

    But in case you're still unable to activate it, please contact your hosting provider and show them the error message, they will know what to change in their settings.