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Public Tickets

GoConnect Adding a ttf fontClosed   LayerSlider for WordPress   Updated February 7, 2018 at 3:20pm   4 Most recent comment from [deleted]:Unfortunately not, LayerSlider only supports Google Fonts at the moment. So we only have a dedicated section for that. rarowley Video is choppyClosed   LayerSlider for WordPress   Updated February 9, 2018 at 11:35am   5 Most recent comment from [deleted]:Hello again,Got word back from the dev team. It seems like the problem is that the video's file size is too big, and your server is too slow to handle it. Basically, the server can't load it real-ti ... wolffdeveloper The latest version I can see is 5.2Closed   LayerSlider for WordPress   Updated February 7, 2018 at 1:37pm   2 Most recent comment from [deleted]:Hello wolffdeveloper, Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.There is no ... miaojun Do you have a unlimited version client choice?Closed   LayerSlider for WordPress   Updated February 7, 2018 at 1:25pm   2 Most recent comment from [deleted]:Hello miaojun, Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.Unfortunately Envat ... miaojun Can’t activated plugin. Please help me Thanks!!Closed   LayerSlider for WordPress   Updated February 7, 2018 at 12:06pm   2 Most recent comment from [deleted]:Hello miaojun, Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket. We have launched ... Süleyman Pop up integrationClosed   LayerSlider for WordPress   Updated February 6, 2018 at 9:43pm   14 Most recent comment from [deleted]:Usually the cache is handled by a plugin (like WP Super Cache). Could you please look around whether you have any on your installation ? It might also be part of your theme.And regarding the 'trial an ... Kimberly Maiocco LayerSlider WP Not Saving ChangesClosed   LayerSlider for WordPress   Updated February 6, 2018 at 9:27pm   10 Most recent comment from [deleted]:Dear Kimberly,Judging from your description, it is almost certainly a server issue. As you've mentioned the plugin saves new sliders properly. The error starts to happen when more content is added to ... willis61 Popup should only visible onceClosed   LayerSlider for WordPress   Updated February 6, 2018 at 9:08pm   6 Most recent comment from [deleted]:Thank you for the feedback, glad you could solve the problem. If you need further assistance please let us know. Darren Not playing on MobileClosed   LayerSlider for WordPress   Updated February 6, 2018 at 2:21pm   5 Most recent comment from [deleted]:You can show different content on mobile/tablet devices two ways.  You can use the device specific layers to display content only on certain devices. This feature gives you the option to create sepa ... Ken Lee Lee How to disable looping and use popup photo galleryClosed   LayerSlider for WordPress   Updated February 9, 2018 at 10:58am   7 Most recent comment from [deleted]:Hello,You will need to delete the following line: slider.api( 'replay' ); in the slideTimelineDidComplete event, under the Event Callbacks tab. This should solve the problem. Aaron Hattenbach Not able to update from 6.1.0 to 6.6.8Closed   LayerSlider for WordPress   Updated February 6, 2018 at 11:46am   2 Most recent comment from [deleted]:Hello Aaron, Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.There is no issue lik ... mhuber 500 Error when trying to export a sliderClosed   LayerSlider for WordPress   Updated February 6, 2018 at 9:46am   7 Most recent comment from [deleted]:Hello,Sorry for the delayed response. The problem is most likely going to be related to the PHP ZipArchive extension.  Judging from the debug messages, this extension is disabled or not installed ... George RefundClosed   LayerSlider for WordPress   Updated February 6, 2018 at 9:37am   2 Most recent comment from [deleted]:Hello George, Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.Please open a refund ... Thontatah The slide does not appear in the sidebarClosed   LayerSlider for WordPress   Updated February 6, 2018 at 9:35am   2 Most recent comment from [deleted]:Hello Thontatah, Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.I've checked the ... swanson87 Transition settings not workingClosed   LayerSlider for WordPress   Updated February 5, 2018 at 10:50pm   4 Most recent comment from Flashphotog:I have the same issue. Seems like a bug.