Public Tickets
eddykx
Static LayerClosed
LayerSlider for WordPress
Updated February 2, 2018 at 12:56pm
7
Most recent comment from [deleted]:Hello again,
In your custom CSS, there is a 1.5 px letter spacing applied on every p element. That is why it looks different.
You will need to apply this same letter spacing on the layers in the a ...
NicholasZBell
Dynamic Slide Content Not DisplayingClosed
LayerSlider for WordPress
Updated February 1, 2018 at 11:27am
5
Most recent comment from [deleted]:Thank you for the feedback. If you need further assistance please let us know.
ChanMi Chun
I can't download the layer slide template- it takes so longClosed
LayerSlider for WordPress
Updated February 1, 2018 at 11:26am
2
Most recent comment from [deleted]:Hello ChanMi Chun,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
Problems with ...
Kerstin Cacaci
vintage tamplate fitst loading backgroundClosed
LayerSlider for WordPress
Updated February 1, 2018 at 11:15am
3
Most recent comment from [deleted]:Hello Kerstin,
Thank you for the feedback, glad you could solve the problem. If you need further assistance please let us know.
Melanie
Fade out layerClosed
LayerSlider for WordPress
Updated January 31, 2018 at 12:56pm
2
Most recent comment from [deleted]:Hello Melanie,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.You can control the ...
jbarrett1986
Parallax effect not working on google chromeClosed
LayerSlider for WordPress
Updated January 30, 2018 at 6:56pm
5
Most recent comment from [deleted]:As I can see the bottom one is not created with LayerSlider, so we are not related to and can't control that section. Unfortunately as I've mentioned the fixed background effects were restricted b ...
perryjames123
Sliders set to hidden on mobile devicesClosed
LayerSlider for WordPress
Updated January 30, 2018 at 6:50pm
2
Most recent comment from [deleted]:Hello perryjames123,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
Since versi ...
Siptec
Does not always open slider on home pageClosed
LayerSlider for WordPress
Updated January 30, 2018 at 6:41pm
2
Most recent comment from [deleted]:Hello Siptec,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.I've checked the URL ...
Melanie
Slides no longer display on homepageClosed
LayerSlider for WordPress
Updated January 30, 2018 at 4:48pm
11
Most recent comment from Melanie:You can close this ticket. I recreated most of the slides and I now see them on the website again. I will open a separate ticket for another issue I have.
mdraisma
Fixed height and width of layers on mobile devices.Closed
LayerSlider for WordPress
Updated February 2, 2018 at 12:46pm
3
Most recent comment from [deleted]:Hello again,
The problem is caused by the min font size value that you've set for the text. This option prevents the text layers from going under a certain size. The issue is that the rest of the sl ...
igspromo
Pop Up Wont LoadClosed
LayerSlider for WordPress
Updated January 30, 2018 at 1:13pm
6
Most recent comment from [deleted]:Sure thing, if you set up a temporary WP login we can check on your settings. It is most likely affected by the popup inserting method, but we can confirm this in the back-end.
Gillian Tyler
Layer slider not displaying after latest updateClosed
LayerSlider for WordPress
Updated January 29, 2018 at 2:44pm
9
Most recent comment from [deleted]:Thank you for the feedback, glad you could solve the problem. If you need further assistance please let us know.
alexlim91
Slider Not WorkingClosed
LayerSlider for WordPress
Updated January 29, 2018 at 2:43pm
20
Most recent comment from [deleted]:Thank you for the feedback. In that case you are most likely editing a different element on the page. Unfortunately we cannot adjust VC's settings from our end. I'd recommend to contact the VC team ...
cohandco
Imported slider template not workingClosed
LayerSlider for WordPress
Updated January 29, 2018 at 2:37pm
2
Most recent comment from [deleted]:Hello Mette,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
Problems with the s ...
hcvideo
Youtube Videos Not ShowingClosed
LayerSlider for WordPress
Updated January 29, 2018 at 2:23pm
2
Most recent comment from [deleted]:Hello hcvideo,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
The spinning circ ...