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  Public Ticket #1484650
Image turns low resolution
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  • cyphers started the conversation

    Hello,

    The image that I added to the background of this slider changed to a low resolution version on its own. When I first saw it in the slider it looked fine and then about an hour later it looked pixellated. I reuploaded the image and it looked fine and then changed to low res again about five minutes later. Is this some setting in the slider that I can disable?


    Sincerely

    Christina

  •  323
    Attila replied

    Hello Christina,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    Please try to disable the Use srcset attribute option to see if that helps. It is located in the Slider Settings -> Misc tab. 

    Best Regards,
    Attila | Kreatura Support Team

  • cyphers replied

    Hi,

    I did disable the use srcset attribute but the images went back to low resolution today anyway. I added the images again but I don't know when they will go low res again or why they're doing that.

  •  323
    Attila replied

    Thank you for the feedback. Please set up a temporary WP login for us so we can check on this in the admin.

    Best Regards,
    Attila | Kreatura Support Team

  •   cyphers replied privately
  •  323
    Attila replied

    Thank you. My colleagues and I will look into this to see if we can find anything, and get back to you shortly.

    Best Regards,
    Attila | Kreatura Support Team

  •  323
    Attila replied

    Thank you for your patience. The dev team looked into this, but they couldn't reproduce the issue anymore. The images were appearing in the slider the same resolution as their original.

    They've confirmed that this kind of issue can easily be resulted from 3rd party plugins. They've noticed a plugin called  Imagify on your installation that does exactly this, compressing images.

    Cache plugins and the Jetpack Photon like plugins can cause this as well. They recommend to temporary disable any plugin that might be responsible for affecting images (image optimizer, image preloader, etc). Your theme might also include a feature like this. 

    Let us know of the results.

    Best Regards,
    Attila | Kreatura Support Team