Okay
  Public Ticket #1499764
No Zip File
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Comments

  • Dan Pascucci started the conversation

    I downloaded what I thought was just the zip file. Not all the documentations and everything else. But for some reason, when I save and extract the file there is no zip file there.  Any suggestions? 


    Thanks 

    Dan

  •  305
    Attila replied

    Hello Dan,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    The plugin's installable ZIP file is inside the package that you download from CodeCanyon. You should see it after extracting it. In case it's not there, something must have went wrong with the download and the package became corrupted somehow. Please try to download it again, or you could also use the Installable WP file only option to get only the required ZIP file.

    Best Regards,
    Attila | Kreatura Support Team

  • Dan Pascucci replied

    Hi Attila.. 

    I’ve tried several times to download this including the installable WP file. After downloading the installable WP file and extracting the files in the desktop, it shows “Layerslider” file. When I open that, it shows the bundle of files within. But no zip file. I shouldn’t have to extract the files in the installable WP file anyway right? It’s supposed to be just the zip file right? 

    When I click the downloadable WP link from my CodeCanyon download page, it shows the file in a .zip format. But after downloading it, there is no .zip file there. 

  •  305
    Attila replied

    That is very strange. Yes, the installable ZIP should be there, and it doesn't need to be decompressed. I've tested this, and I was able to download the proper ZIP file without any problem on CodeCanyon. I believe that this might be a localized issue, something is affecting (and ruining) the download on your end. Could you please try to use a different device to see if that also happens there ? In the meantime we can also provide you with the ZIP file here as an attachment if you would like to.

    Best Regards,
    Attila | Kreatura Support Team

  • Dan Pascucci replied

    Ok. Thank you. I’ll see if I can try a different device. But if you can post the downloadable zip here. I could try that at the same time. 

  •  305

    Best Regards,
    Attila | Kreatura Support Team

  • Dan Pascucci replied

    Ok, I’ll try it when I get to my laptop. I had my wife try opening it on her laptop. Same problem. I’ll keep you posted. 

  •  305
    Attila replied

    There should be no problem with this ZIP. I've downloaded it from CodeCanyon and tested it.

    How exactly are you trying to install the plugin ? Please find detailed installation instructions on the following URL: https://support.kreaturamedia.com/docs/layersliderwp/documentation.html#installation

    Best Regards,
    Attila | Kreatura Support Team

  • Dan Pascucci replied

    I just don’t understand this. It starts as a zip file and disappears when downloaded. And these images are the end result. 

    Attached files:  FC95DDCC-09C5-43DD-B24B-3ADE7911CFD0.jpeg
      DAB8F120-0DFD-4E88-BB0E-F64BC97A6AC9.jpeg
      B34A6741-76CB-4C5E-842F-50885D6821A5.jpeg
      B2237D5B-0530-464D-BD09-673B690B35E6.jpeg

  • Dan Pascucci replied

    This is what I get when I open this file. 

    Attached files:  C7CDE325-2F8B-4719-A5AC-A83A3F8B7ACF.jpeg

  • Dan Pascucci replied

    I wonder if my computer thinks its a virus and is deleting it upon download?  I had my wife download it on her laptop with the same results. I don't have any anti-virus software. 

  •  305
    Attila replied

    Yes, that is what should be inside the ZIP. What I've attached to my earlier reply is the installable file itself. You don't have to decompress it, just use it in WordPress.

    There are step by step instructions on how to install the plugin here: https://support.kreaturamedia.com/docs/layersliderwp/documentation.html#installation

    Please try to install it this way.

    Best Regards,
    Attila | Kreatura Support Team