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Public Tickets

Siptec Does not always open slider on home pageClosed   LayerSlider for WordPress   Updated January 30, 2018 at 6:41pm   2 Most recent comment from [deleted]:Hello Siptec, Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.I've checked the URL ... Melanie Slides no longer display on homepageClosed   LayerSlider for WordPress   Updated January 30, 2018 at 4:48pm   11 Most recent comment from Melanie:You can close this ticket.  I recreated most of the slides and I now see them on the website again.  I will open a separate ticket for another issue I have. mdraisma Fixed height and width of layers on mobile devices.Closed   LayerSlider for WordPress   Updated February 2, 2018 at 12:46pm   3 Most recent comment from [deleted]:Hello again, The problem is caused by the min font size value that you've set for the text. This option prevents the text layers from going under a certain size. The issue is that the rest of the sl ... igspromo Pop Up Wont LoadClosed   LayerSlider for WordPress   Updated January 30, 2018 at 1:13pm   6 Most recent comment from [deleted]:Sure thing, if you set up a temporary WP login we can check on your settings. It is most likely affected by the popup inserting method, but we can confirm this in the back-end. Gillian Tyler Layer slider not displaying after latest updateClosed   LayerSlider for WordPress   Updated January 29, 2018 at 2:44pm   9 Most recent comment from [deleted]:Thank you for the feedback, glad you could solve the problem. If you need further assistance please let us know. alexlim91 Slider Not WorkingClosed   LayerSlider for WordPress   Updated January 29, 2018 at 2:43pm   20 Most recent comment from [deleted]:Thank you for the feedback. In that case you are most likely editing a different element on the page. Unfortunately we cannot adjust VC's settings from our end. I'd recommend to contact the VC team ... cohandco Imported slider template not workingClosed   LayerSlider for WordPress   Updated January 29, 2018 at 2:37pm   2 Most recent comment from [deleted]:Hello Mette, Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket. Problems with the s ... hcvideo Youtube Videos Not ShowingClosed   LayerSlider for WordPress   Updated January 29, 2018 at 2:23pm   2 Most recent comment from [deleted]:Hello hcvideo, Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket. The spinning circ ... tdwright23 ActivationClosed   LayerSlider for WordPress   Updated January 29, 2018 at 2:16pm   6 Most recent comment from [deleted]:I see. Unfortunately some themes are restricting the update and/or activation method of the plugin that could result in problems like this. I'd recommend to manually update the plugin by downloading ... dibea Open popup by clickin in other popupClosed   LayerSlider for WordPress   Updated January 30, 2018 at 8:31am   6 Most recent comment from [deleted]:Hello again,Please enter " cursor: pointer; " to the Custom CSS field of the layer. This should adjust it in a way where a pointer appers when hovered over. Iman Hossein Gholizadeh change domainClosed   LayerSlider for WordPress   Updated January 29, 2018 at 2:11pm   4 Most recent comment from [deleted]:Thank you for the feedback, glad we could be of help. If you need further assistance please let us know. Also, we strive for excellence in customer service and to offer the highest quality products w ... miaojun How to configure different color of 3d box side for different slider?Closed   LayerSlider for WordPress   Updated January 28, 2018 at 3:52pm   2 Most recent comment from [deleted]:Hello miaojun, Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket. The codes entered ... Juliano onclickClosed   LayerSlider for WordPress   Updated January 28, 2018 at 12:57pm   4 Most recent comment from [deleted]:If you want to trigger a popup slider with a button (layer) from another slider, you will need to enter the following line to the Open By Click field of the popup slider: #example  And then set an I ... laxpinnies Strange error in header / version conflictClosed   LayerSlider for WordPress   Updated January 28, 2018 at 12:49pm   2 Most recent comment from [deleted]:Hello laxpinnies, Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket. I've checked b ... Ruth won't let me view on all devicesClosed   LayerSlider for WordPress   Updated January 28, 2018 at 12:32pm   10 Most recent comment from [deleted]:I see, thank you for the feedback. I've noticed that you are using Responsive Under 1200 on your slider. This means that the responsive mode will only start working under the specified value.I'd reco ...