Okay
  Public Ticket #1507893
Problem with activation
Closed

Comments

  • CESARAMARILLO started the conversation

    Hello,

    I've tried to activate my layer slider plugin but I got an error:

    "An unexpected error occurred. Please try again later. If this error persist, it's most likely a web server configuration issue. Please contact your web host and ask them to allow external connection to the following domain: repository.kreaturamedia.com. If you need further assistance in resolving this issue, please email us from our CodeCanyon profile page."

    I hope you can help me with this.

    Thanks

  • [deleted] replied

    Hello CESARAMARILLO,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    Problems with the activation method such as this, are usually related to server configuration issues unfortunately.

    Please check the LayerSlider System Status, located in the Options menu on the WordPress sidebar, for any error messages or notifications that could provide additional information on this case.