I've been using the layer slider on my staging site, and just pushed it live. Now layer slider is telling me it's been deactivated, and will not accept the same purchase code i was using on the staging site. I don't even think I needed to pay for layer slider because i'm using the Avada theme - but I did purchase the layer slider in addition, just because i was having the same issue when i started building my staging site (no changes would save for the sliders, because i kept getting told me license has been deactivated). I do not want to pay for layer slider yet again, just to use it on my production site, when i already paid for it on staging. Can you please help me get my site to accept that it is a legitimate version of layer slider?
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
We have launched a site that you can use to manage and reset the activations of your purchase code, please refer to the following URL: https://kreaturamedia.com/reset-activations
With this you can reset any earlier activation, and re-enter the license to the product activation box of the production site.
I've been using the layer slider on my staging site, and just pushed it live. Now layer slider is telling me it's been deactivated, and will not accept the same purchase code i was using on the staging site. I don't even think I needed to pay for layer slider because i'm using the Avada theme - but I did purchase the layer slider in addition, just because i was having the same issue when i started building my staging site (no changes would save for the sliders, because i kept getting told me license has been deactivated). I do not want to pay for layer slider yet again, just to use it on my production site, when i already paid for it on staging. Can you please help me get my site to accept that it is a legitimate version of layer slider?
Thanks
Emma
Hello Emma,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
We have launched a site that you can use to manage and reset the activations of your purchase code, please refer to the following URL: https://kreaturamedia.com/reset-activations
With this you can reset any earlier activation, and re-enter the license to the product activation box of the production site.