Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

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Public Tickets

Franz Marxer UpdateClosed   LayerSlider for WordPress   Updated December 17, 2019 at 11:02am   7 Most recent comment from [deleted]:Thank you for the feedback. If you need further assistance please let us know. Leah Premium Popup Template Pack from Webshop WorksClosed   LayerSlider for WordPress   Updated December 16, 2019 at 11:47am   10 Most recent comment from [deleted]:Thank you for the feedback. If you need further assistance please let us know. Cheryl Callahan support for mobile slideshow getting cut offClosed   LayerSlider for WordPress   Updated December 14, 2019 at 11:43am   4 Most recent comment from [deleted]:Thank you for the feedback, glad you could solve the problem. If you need further assistance please let us know. Harry Patel Schedule SliderClosed   LayerSlider for WordPress   Updated December 13, 2019 at 9:19pm   2 Most recent comment from [deleted]:Hello Harry,Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.Unfortunately ... Jim Hebin Cannot force hard breaks in text blockClosed   LayerSlider for WordPress   Updated December 13, 2019 at 1:14pm   6 Most recent comment from [deleted]:Please do not use HTML code in your text layers. Instead, use the plugin's built-in options. They are guaranteed to work. You can use the Linking field in the Link & Attributes tab to link you ... Richard Tamouzian Scrolling MarqueeClosed   LayerSlider for WordPress   Updated December 12, 2019 at 10:57am   10 Most recent comment from [deleted]:LayerSlider does not offer a built-in effect like this currently, so you won't be able to create a 100% identical look. But you can still build a very similar movement and animation with the men ... OpenEyeMedia Scrolling text layerClosed   LayerSlider for WordPress   Updated December 11, 2019 at 4:52pm   7 Most recent comment from [deleted]:Thank you for the feedback. The closest to this setup -by using the play by scroll- would be to create separate slides for each instance of the text+image combo. Basically, the 'static image� ... Sebastiaan Layerslider not visible on Safari browser 11.1.2Closed   LayerSlider for WordPress   Updated December 11, 2019 at 3:53pm   4 Most recent comment from [deleted]:Thank you for the feedback. If you need further assistance please let us know. Ryann Hartley images stopped showing up on my LayerSlider WP PopupClosed   LayerSlider for WordPress   Updated December 11, 2019 at 2:40pm   4 Most recent comment from [deleted]:Thank you for the feedback, glad you could solve the problem. If you need further assistance please let us know. Shubham Khandelwal Khandelwal Shortcode ErrorClosed   LayerSlider for WordPress   Updated December 11, 2019 at 1:16am   2 Most recent comment from [deleted]:Hello Shubham,Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.I do not se ... Shubham Khandelwal Khandelwal Layer image not loadingClosed   LayerSlider for WordPress   Updated December 11, 2019 at 1:11am   14 Most recent comment from [deleted]:Thank you for the feedback. As far as I can tell, only the lazy image loading option is the problem. So you should be able to keep using the rest of Jetpack. Tim Jones JS or Jquery error when clicking on menuClosed   LayerSlider for WordPress   Updated December 10, 2019 at 10:02am   2 Most recent comment from [deleted]:Hello Tim,Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.Could you pleas ... Tamara Riley activationClosed   LayerSlider for WordPress   Updated December 9, 2019 at 7:30pm   2 Most recent comment from [deleted]:Hello Tamara,Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.Yes, you can ... Martina Berner layer slider wpClosed   LayerSlider for WordPress   Updated December 9, 2019 at 3:48pm   2 Most recent comment from [deleted]:Hello Martina,Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.You can sel ... Tanya Ruigrok Images not showingClosed   LayerSlider for WordPress   Updated December 9, 2019 at 3:33pm   7 Most recent comment from [deleted]:Thank you for the feedback.Judging from the errors on your site (you can see them in the browser console) we believe that the problem is going to be related to an image preloader/optimizer/lazy loader ...