Okay
  Public Ticket #2276727
www.5dt.com
Closed

Comments

  • Viljoen started the conversation

    Hi, we have videos playing through layer slider on our home page, It works most of the time, but on some computers the video does't show at all. just the white background.
    This intermittent error is very hard to figure out from our side, please assist.
    Regards.

  • [deleted] replied

    Hello Viljoen,

    Thank you for getting in touch with us.

    Please show us your site or a test page where we can see this.

  • Viljoen replied

    https://5dt.com/

    It's the main slider on or home page.

  • [deleted] replied

    Thank you. 

    As I can see the autoplay videos option is disabled for that slider. Please enable it in the Slider Settings. Please also make sure that the video layer's settings are also set to autoplay in its Content tab.

    Alternatively, you could also set the video layer to be the slide background, with the Use this video as slide background option. That way, it will always start automatically and loop at the end.

  • Viljoen replied

    Thanx lets see if that helps.
    Regards.

  • [deleted] replied

    Thank you for the feedback.
    If you need further assistance please let us know.

  • Viljoen replied

    Its still not working.
    Only on some computers.
    Its very strange that it works on some, and doesnt on others.
    Is that something that you guys have seen before?


  • Viljoen replied

    It displays perfectly most of the time.
    But it seems to be randomly not working on some phones and computers.
    And I cant seem to find the cause of it.

  • [deleted] replied

    That is most likely related to the autoplay restrictions. Unfortunately the video displays are quite limited on mobile browsers. Due to certain mobile browser restrictions, in some cases the autoplay will not work, so your videos won't start automatically. Thus leaving an empty space. Even if you start the video manually by clicking it, it will be opened in a popup iframe window so it will not provide the same effect as it does on desktop.

    Could you please check if other content, for example simple image layers appear consistently, and if it's only the video?