I use enfold and bought the 3 website license key since i want to use play by scroll. It does not work and also importing the play by scroll template only generates a white screen if I use it.
I have imported the template and did not alter it in any way and it only generates a white page??
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today.
I would like to confirm that we have received your message. Due to the nature of the issue you are experiencing, I will have to contact and consult with the development team first. I will get back to you as soon as I can.
We appreciate your patience while we're working towards your ticket.
Same result, the weird thing is that it worked last week
The slider does show when the slider settings->slider_>start immediately is turned on but this results in a not good functioning slider.We use your slider in all our enfold websites and they all work only the ones with the scroll function doesnt.
Us leaving Envato does not have any effect on the plugin. The licenses are intact, the plugin works the same, and theme authors get the updates the same way they did before.
We've checked your sites, but everything seems to be in order currently.
On https://www.gerritvermeulen.nl/test-masc-3/ the page starts blank as that is the default state (starting keyframe) of the slider. You can remedy that by using the Start immediately option in the Play By Scroll section of the Slider Settings. Without it, the play by scroll sliders will not start automatically, same as in the past. But if you start scrolling it will start playing the slideshow even in its current state. These are the intended behaviors of the play by scroll feature when using (or not using) the Start immediately option.
in page : https://nldoma-chijongni.savviihq.com/st-jozef/. the play by scroll demo is selected in enfold, you can check that on my printscreens (attached) so the scroll demo is selected on this page and it shows temp-21-20!!!!
The page is showing a slider that is not selected in enfold , this is completely crazy
Thank you. The login works, but unfortunately, this user does not have any permissions. We are not able to see anything on the dashboard currently. Could you please update it?
Hi
I use enfold and bought the 3 website license key since i want to use play by scroll. It does not work and also importing the play by scroll template only generates a white screen if I use it.
I have imported the template and did not alter it in any way and it only generates a white page??
Please assist
Kind regards
Gerrit
Hello Gerrit,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today.
I would like to confirm that we have received your message. Due to the nature of the issue you are experiencing, I will have to contact and consult with the development team first. I will get back to you as soon as I can.
We appreciate your patience while we're working towards your ticket.
Hello Attila,
I have also tried this on another website: https://www.gerritvermeulen.nl/test-masc-3/
Same result, the weird thing is that it worked last week
The slider does show when the slider settings->slider_>start immediately is turned on but this results in a not good functioning slider.We use your slider in all our enfold websites and they all work only the ones with the scroll function doesnt.
This page : https://nldoma-chijongni.savviihq.com/st-jozef/ is a new website with no active plugins, I downloaded your latest pluging 6:10.
please assist asap, our client has a deadline
if you need login codes I am happy to deliver.
Kind regards
Gerrit
Hello Attila, do you have a response yet please?
We believe it is a bug between enfold and the new plugin since you left envato
Please assist
Gerrit
Us leaving Envato does not have any effect on the plugin. The licenses are intact, the plugin works the same, and theme authors get the updates the same way they did before.
We've checked your sites, but everything seems to be in order currently.
On https://nldoma-chijongni.savviihq.com/st-jozef/ the slider and everything in it shows up fine, and it does not have play-by-scroll enabled currently.
On https://www.gerritvermeulen.nl/test-masc-3/ the page starts blank as that is the default state (starting keyframe) of the slider. You can remedy that by using the Start immediately option in the Play By Scroll section of the Slider Settings. Without it, the play by scroll sliders will not start automatically, same as in the past. But if you start scrolling it will start playing the slideshow even in its current state. These are the intended behaviors of the play by scroll feature when using (or not using) the Start immediately option.
Hello Attila,
Unfortunately this is not the case and it is worse than I thought.
The page you are looking at: https://nldoma-chijongni.savviihq.com/st-jozef/ is showing the slider with the name:
temp-21-20 which i am making for the client since scroll function does not work. I use it on page: https://nldoma-chijongni.savviihq.com/sint-jozef-2. (check the 2 at the end)
in page : https://nldoma-chijongni.savviihq.com/st-jozef/. the play by scroll demo is selected in enfold, you can check that on my printscreens (attached) so the scroll demo is selected on this page and it shows temp-21-20!!!!
The page is showing a slider that is not selected in enfold , this is completely crazy
check the attached files and please also check the other website were i tried it (also Enfold),: https://www.gerritvermeulen.nl/test-masc-3/
here it is still white and the play by scroll is selected.
Please assist
I can give login, this is really a bug
Gerrit
Thank you for the feedback.
Yes, please set up a temporary WP login for us, so we can check on it in the admin.
Thank you. The login works, but unfortunately, this user does not have any permissions. We are not able to see anything on the dashboard currently. Could you please update it?