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Public Tickets

Jonathan Change to Stand AloneClosed   LayerSlider for WordPress   Updated March 16, 2022 at 12:41pm   4 Most recent comment from John G:Thank you for the clarification, Jonathan!We can't change the order you've already made as it has some technical and legal challenges. What we can do is to provide a full refund and you pur ... Steven Coryell I cant remove Pricing Plan from my siteClosed   LayerSlider for WordPress   Updated March 14, 2022 at 6:07pm   2 Most recent comment from George K:Hello Steven,I'm sorry but I think that you did not write to the right developer team. We are the developers of LayerSlider. NOUR error updating to the latest versionClosed   LayerSlider for WordPress   Updated March 14, 2022 at 12:41pm   2 Most recent comment from John G:Hi Nour,Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.Based on the error ... Mercurio Lasorba Update pluginClosed   LayerSlider for WordPress   Updated March 14, 2022 at 12:32pm   2 Most recent comment from John G:Hi Mercurio,Thank you for getting in touch with us. My name is John, and I'm happy to assist you today.These issues are usually the signs of an interfering plugin/theme. Since many WordPress them ... Justin Smith Unable to update pluginClosed   LayerSlider for WordPress   Updated March 14, 2022 at 12:04pm   2 Most recent comment from John G:Hi Justin,Thank you for getting in touch with us. My name is John, and I'm happy to assist you today.Based on the screenshots, this is your theme's plugin manager, which will only include r ... Salim hadiyawala How to use in HTML site not wordpressClosed   LayerSlider for jQuery   Updated March 12, 2022 at 10:47am   3 Most recent comment from George K:Hello Salim,There is documentation inside the package you've downloaded with detailed steps you need to install and configure LayerSlider. MARTA VALLS ROCA The image layer is not visible when viewing the pageClosed   LayerSlider for WordPress   Updated March 10, 2022 at 12:35pm   13 Most recent comment from George K:You are welcome Dave Leon image looping -same slideClosed   LayerSlider for WordPress   Updated March 7, 2022 at 2:50pm   2 Most recent comment from George K:Hello Dave,You can repeat the whole slide using the LayerSlider API, but that will repeat all other layer's transitions as well. David Salahi Positioning the slider on the pageClosed   LayerSlider for WordPress   Updated March 6, 2022 at 3:59pm   7 Most recent comment from David Salahi:Thanks, George, that worked! George Rusu I can use my licenseClosed   LayerSlider for WordPress   Updated March 4, 2022 at 1:25pm   2 Most recent comment from John G:Hi George,Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.Based on our r ... Elizabeth Horlemann The mobile version is not updatingClosed   LayerSlider for WordPress   Updated March 2, 2022 at 4:08pm   11 Most recent comment from George K:Hello Elizabeth,All layers can be set to only appear on certain devices. See screenshot: 3.png. If the desktop option is turned off for a layer (the icon is grayed out), that layer will only appear on ... Rick Carmichael Getting updated images to refreshClosed   LayerSlider for WordPress   Updated March 2, 2022 at 1:29am   7 Most recent comment from Rick Carmichael:thanks for your very detailed reply John - especially for the clarification that the only thing LayerSlider is storing is the reference to the image - I'm going to do some Google searches to see ... Matt Shane errors on importClosed   LayerSlider for WordPress   Updated March 1, 2022 at 9:03pm   8 Most recent comment from John G:Hi Matt, Shortcodes will only be replaced with the actual content on your front-end pages. That's normal that the preview only shows the shortcode. I thought the problem was a saving issue. That& ... JD Gaudet Layer slider not showin upClosed   LayerSlider for WordPress   Updated February 28, 2022 at 12:02pm   3 Most recent comment from George K:Hello JD,As I can see, you have many JS errors on your site which is independent of LayerSlider (but these errors can break plugins and scripts from working properly). I recommend you contact your the ... Andre Martin Image Layers are not showing up on mobileClosed   LayerSlider for WordPress   Updated February 28, 2022 at 10:14am   5 Most recent comment from George K:Hello Andre,Thank you for the feedback!Did you fix the shadow on the button? For me, it seems like there is no shadow on the button text right now.