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  Public Ticket #3108340
Compra de los PopUp premium
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  • Ariela started the conversation

    No me habilita a importar a mi WordPress las plantillas de Popup premium. 

    He realizado el pago Esta es la referencia Order Reference: KREATURA220820-1827-78116

  •  46
    George replied

    Hello Ariela,

    Thank you for getting in touch with us. My name is George and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    As I can see, you've used your license key on the following website: farmaciatorre18.uy, and you've also downloaded some premium templates as well. If you are talking about Webshopworks Popups, that is a separate Popup collection from our partner company. It is not included in LayerSlider by default but you can purchase it separately if you would like: https://layerslider.com/popups/webshopworks/ - just click on the Buy Now button in the banner.

    Best Regards,
    George | Kreatura Dev Team

  • Ariela replied

    Hello

    It is clear that they did not understand the message.
    The problem is with Webshopworks Popups. I bought them, I paid the $10 but when I go to my Layer slider panel to import them into the WordPress script, it tells me that I have to make the purchase. Which I have already done.

    Here  enclose the proof of purchase.

    https://kreatura.onfastspring.com/popup-kreatura/account/order/KREATURA220820-1827-78116/invoice/IVFBNI2WMJ4ZDSXJBHHQ7PO46NC4

  •  46
    George replied

    Hello Ariela,

    I'm sorry for the misunderstanding. The problem is that you've used two different email addresses for the two purchases, so our system couldn't associate them with each other. I've changed the email address used for the WebshopWorks purchase to the email address used for your LayerSlider license. Now you should be able to use WebshopWorks Popups.

    Best Regards,
    George | Kreatura Dev Team

  • Ariela replied

    Hello George

       For now everything was working fine.
    I take this opportunity to congratulate the entire team for your product.
    I love it, it's very interactive, colorful and innovative.
    May you have the best of luck and grow to infinity and beyond.
    Ariela.

  •  46
    George replied

    Thank you very much for your kind words!
    And please let me know if I can help you with anything else.

    Best Regards,
    George | Kreatura Dev Team