Thank you for getting in touch with us. My name is George and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
As I can see, you've used your license key on the following website: farmaciatorre18.uy, and you've also downloaded some premium templates as well. If you are talking about Webshopworks Popups, that is a separate Popup collection from our partner company. It is not included in LayerSlider by default but you can purchase it separately if you would like: https://layerslider.com/popups/webshopworks/ - just click on the Buy Now button in the banner.
It is clear that they did not understand the message. The problem is with Webshopworks Popups. I bought them, I paid the $10 but when I go to my Layer slider panel to import them into the WordPress script, it tells me that I have to make the purchase. Which I have already done.
I'm sorry for the misunderstanding. The problem is that you've used two different email addresses for the two purchases, so our system couldn't associate them with each other. I've changed the email address used for the WebshopWorks purchase to the email address used for your LayerSlider license. Now you should be able to use WebshopWorks Popups.
For now everything was working fine. I take this opportunity to congratulate the entire team for your product. I love it, it's very interactive, colorful and innovative. May you have the best of luck and grow to infinity and beyond. Ariela.
No me habilita a importar a mi WordPress las plantillas de Popup premium.
He realizado el pago Esta es la referencia Order Reference: KREATURA220820-1827-78116
Hello Ariela,
Thank you for getting in touch with us. My name is George and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
As I can see, you've used your license key on the following website: farmaciatorre18.uy, and you've also downloaded some premium templates as well. If you are talking about Webshopworks Popups, that is a separate Popup collection from our partner company. It is not included in LayerSlider by default but you can purchase it separately if you would like: https://layerslider.com/popups/webshopworks/ - just click on the Buy Now button in the banner.
Best Regards,
George | Kreatura Dev Team
Hello
It is clear that they did not understand the message.
The problem is with Webshopworks Popups. I bought them, I paid the $10 but when I go to my Layer slider panel to import them into the WordPress script, it tells me that I have to make the purchase. Which I have already done.
Here enclose the proof of purchase.
https://kreatura.onfastspring.com/popup-kreatura/account/order/KREATURA220820-1827-78116/invoice/IVFBNI2WMJ4ZDSXJBHHQ7PO46NC4
Hello Ariela,
I'm sorry for the misunderstanding. The problem is that you've used two different email addresses for the two purchases, so our system couldn't associate them with each other. I've changed the email address used for the WebshopWorks purchase to the email address used for your LayerSlider license. Now you should be able to use WebshopWorks Popups.
Best Regards,
George | Kreatura Dev Team
Hello George
For now everything was working fine.
I take this opportunity to congratulate the entire team for your product.
I love it, it's very interactive, colorful and innovative.
May you have the best of luck and grow to infinity and beyond.
Ariela.
Thank you very much for your kind words!
And please let me know if I can help you with anything else.
Best Regards,
George | Kreatura Dev Team