Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

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Public Tickets

AAron Where is visual sliderClosed   LayerSlider for jQuery   Updated March 28, 2022 at 6:14pm   2 Most recent comment from George K:Hello Aaron,I've just replied to your other ticket. AAron ¿In What folder is de visual editor?Closed   LayerSlider for jQuery   Updated March 28, 2022 at 6:14pm   2 Most recent comment from George K:Hello Aaron,The Visual Editor is only available for the WordPress version. Mercurio Lasorba Restart VideoqClosed   LayerSlider for WordPress   Updated March 28, 2022 at 12:02pm   6 Most recent comment from George K:Hello Mercurio,Unfortunately, these automated tests are not designed for this type of content and do not produce realistic values.The actual speed depends on the images/videos you upload, how big and ... James Hee Parallax City - InstructionsClosed   LayerSlider for WordPress   Updated March 25, 2022 at 1:34pm   6 Most recent comment from George K:Hello Kawah,I've checked your site at https://kawahbuku.com/beta/ but it seems like this is a completely different slider. Shota Slow loadingClosed   LayerSlider for WordPress   Updated March 25, 2022 at 1:11pm   2 Most recent comment from George K:Hello Shota,The slider will be initialized after the document is ready. So, yes, it takes some time but this is how these kinds of plugins are working. If you need a custom preloader that won't b ... Nicole Rosenbohm Error save/publishingClosed   LayerSlider for WordPress   Updated March 24, 2022 at 3:46pm   2 Most recent comment from John G:Hi Nicole,Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.Problems with sa ... Ben Chapman Mobile Height Too SmallClosed   LayerSlider for WordPress   Updated March 23, 2022 at 4:48pm   2 Most recent comment from George K:Hello Ben,I think you should use a Full-size slider instead but with "fit to parent height" mode enabled.In this case, it is important to create a container element for the slider, and for that elemen ... Dinculescu IntegratgionClosed   LayerSlider for jQuery   Updated March 21, 2022 at 1:29pm   2 Most recent comment from John G:Hi Dinculescu,Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.We don' ... Randy Kassebaum Change social media roll-over colorClosed   LayerSlider for WordPress   Updated March 21, 2022 at 1:22pm   2 Most recent comment from John G:Hi Randy,Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.You can change th ... Wil Haines Slide not appearing,Closed   LayerSlider for WordPress   Updated March 16, 2022 at 1:27pm   2 Most recent comment from John G:Hi Wil,Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.LayerSlider support ... Jonathan Change to Stand AloneClosed   LayerSlider for WordPress   Updated March 16, 2022 at 12:41pm   4 Most recent comment from John G:Thank you for the clarification, Jonathan!We can't change the order you've already made as it has some technical and legal challenges. What we can do is to provide a full refund and you pur ... Steven Coryell I cant remove Pricing Plan from my siteClosed   LayerSlider for WordPress   Updated March 14, 2022 at 6:07pm   2 Most recent comment from George K:Hello Steven,I'm sorry but I think that you did not write to the right developer team. We are the developers of LayerSlider. NOUR error updating to the latest versionClosed   LayerSlider for WordPress   Updated March 14, 2022 at 12:41pm   2 Most recent comment from John G:Hi Nour,Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.Based on the error ... Mercurio Lasorba Update pluginClosed   LayerSlider for WordPress   Updated March 14, 2022 at 12:32pm   2 Most recent comment from John G:Hi Mercurio,Thank you for getting in touch with us. My name is John, and I'm happy to assist you today.These issues are usually the signs of an interfering plugin/theme. Since many WordPress them ... Justin Smith Unable to update pluginClosed   LayerSlider for WordPress   Updated March 14, 2022 at 12:04pm   2 Most recent comment from John G:Hi Justin,Thank you for getting in touch with us. My name is John, and I'm happy to assist you today.Based on the screenshots, this is your theme's plugin manager, which will only include r ...