Public Ticket #3105174
Video not running in chrome


  • Kornhuber started the conversation


    i found that the video on the homepage is running in mozilla but not in chrome and microsoft edge. Do you have an idea?

    Thanks Antje

    Attached files:  testedge.jpg

  •  45
    John replied

    Hi Antje,

    Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    This is very likely an issue where web browsers think they don't support the media format due to its MIME type. Using an MP4 file extension instead of the MOV extension will likely solve this. 

    You can also fix the issue by just telling the web browser the correct MIME type. Please open the video layer in LayerSlider, and under the Content tab, search for type="video/quicktime" and replace it with type="video/mp4".

    Best Regards,
    John | Kreatura Dev Team

  • Kornhuber replied

    Thank you for your support, it works very fine now!

  •  45
    John replied

    I'm glad I was able to help!smile.png

    Best Regards,
    John | Kreatura Dev Team