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Public Tickets

Elaine Shauger golfClosed   LayerSlider for WordPress   Updated May 23, 2022 at 2:05pm   2 Most recent comment from George K:Hello Elaine,Thank you for getting in touch with us. My name is George, and I'm happy to assist you today.You can manage your license(s) on your account page: https://account.kreaturamedia.com/P ... Andrea Wilhelm Install a purchased to a theme with bundled softwareClosed   LayerSlider for WordPress   Updated May 23, 2022 at 2:03pm   2 Most recent comment from George K:Hello Andrea,I am sorry for the delay.You can deactivate and delete the bundled version and install the licensed version. Don't worry, you won't lose your sliders. tayar still the oldClosed   LayerSlider for WordPress   Updated May 19, 2022 at 3:45pm   2 Most recent comment from John G:Hello, Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. The latest release is LayerSlider 7.2.1. It was released quite recently, and it contains additio ... Todd Farino Farino Migrated Layerslider from Staging Site - Blank SliderClosed   LayerSlider for WordPress   Updated May 19, 2022 at 9:03am   3 Most recent comment from George K:Hello Todd,Thank you for your feedback! I'm happy that you could solve this issue. Yes, caching plugins can make strange things. I recommend you clear the cache every time when you update a plug ... Jane Andrews Layer slider not displayingClosed   LayerSlider for WordPress   Updated May 17, 2022 at 7:38pm   2 Most recent comment from George K:Hello Jane,As I can see, you are using some kind of optimization plugin on your site (PageSpeed maybe?)That plugin is trying to load all JavaScript files in asynchronous mode and that causes this issu ... Tashida Callender Slider LoopClosed   LayerSlider for WordPress   Updated May 16, 2022 at 3:24pm   5 Most recent comment from Tashida Callender:My apologies for sending the incorrect link. Yes, I am seeing that it is working fine now.Thank you. David Bosley Timeline and text editingClosed   LayerSlider for WordPress   Updated May 12, 2022 at 12:39pm   10 Most recent comment from George K:Thank you very much. We would like to make small tutorial videos like these soon to our YouTube channel. We know that it is important for many of our users. Marco Responsive designClosed   LayerSlider for WordPress   Updated May 11, 2022 at 1:49pm   2 Most recent comment from George K:Hi Marco, Thank you for getting in touch with us. My name is George, and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket. LayerSlider o ... Søren Nielsen Template does not loadClosed   LayerSlider for WordPress   Updated May 11, 2022 at 11:24am   2 Most recent comment from John G:Hi Søren,Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. This sounds like there's a JavaScript error on the page, and it prevents LayerSlider fr ... Joe Jurczyk Importing sliders from 5.6.8 to 7.2.0Closed   LayerSlider for WordPress   Updated May 6, 2022 at 2:26pm   2 Most recent comment from John G:Hi Joe, Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket. Sure, you can do ... jeremy maurer licenseingClosed   LayerSlider for WordPress   Updated May 5, 2022 at 2:46pm   3 Most recent comment from jeremy maurer:Thank you for the clarification. Søren Nielsen Slides go on top of each otherClosed   LayerSlider for WordPress   Updated May 5, 2022 at 2:41pm   2 Most recent comment from George K:Hello Søren, The problem is that you used a template that originally had several static layers, Static layers are special layers that won't disappear on slide changes. You can check if a layer i ... James Martins Transitions for all LayersClosed   LayerSlider for WordPress   Updated May 4, 2022 at 6:02am   7 Most recent comment from George K:Hello James,Unfortunately, the slide 2D and 3D transitions cannot be added for layers. It would be almost impossible to do that, it has many reasons, for example, how the HTML markup works. But we wil ... Jason How to Duplicate a layer from one slide to anotherClosed   LayerSlider for WordPress   Updated May 3, 2022 at 9:26pm   2 Most recent comment from John G:Hi Jason,Thank you for getting in touch with us. My name is John, and I'm happy to assist you today.Just select the layer you want to work with, then right-click and choose the "Copy Layer" actio ... Ruud Wever Warning: Creating default object from empty value in [,,,truncated..] /slideshow_layerslider/slideshow_layerslider.php on line 28Closed   LayerSlider for WordPress   Updated May 3, 2022 at 7:13pm   4 Most recent comment from John G:As far as I can tell from the screenshots, the official LayerSlider release is properly installed on your site (instead of the theme-bundled version), and it will receive automatic plugin updates. So ...