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Public Tickets

SouthFlorals Invaild MessageClosed   LayerSlider for WordPress   Updated February 22, 2017 at 3:10am   2 Most recent comment from [deleted]:Hey Silvio,In case if you've received LayerSlider as a bundled item in your theme, item support and updates are handled by the theme author. Please contact the author of your theme about the availab ... to40 UpdateClosed   LayerSlider for WordPress   Updated February 22, 2017 at 3:08am   2 Most recent comment from [deleted]:Hey to40,You can find the updating and installation instructions in the documentation on the following url: https://support.kreaturamedia.com/docs/layersliderwp/documentation.html#updating Debbie Silverman LayerSlider product activation was canceled on this siteClosed   LayerSlider for WordPress   Updated February 21, 2017 at 11:11pm   4 Most recent comment from [deleted]:Well, the purchase code you have provided (d1d8xxxx-xxxx-xxxx-xxxx-xxxxx33dfe91) is not valid . You might have copied a different item's code or mistyped it accidentally. In any case, we did not can ... MediaChickNL Countdown in slideClosed   LayerSlider for WordPress   Updated February 21, 2017 at 10:43pm   4 Most recent comment from [deleted]:Unfortunately there is no feature like this available in LayerSlider at the moment. Tommy Triplett activation problemsClosed   LayerSlider for WordPress   Updated February 21, 2017 at 2:44am   2 Most recent comment from [deleted]:Hey Tommy Triplett, There is no issue like this present in the latest release of our plugin (6.1.6.), so unfortunately it is most likely a conflict problem or server issue on your installation.To sta ... batman12345 my slideClosed   LayerSlider for WordPress   Updated February 21, 2017 at 2:34am   2 Most recent comment from [deleted]:Hey Benaya,The slider itself is fullsized but the content you have added is not large enough, so it does not fill the slider's canvas. You will need to make sure to insert images that fit to the slid ... jhale1966 Adding TransitionsClosed   LayerSlider for WordPress   Updated February 21, 2017 at 2:11am   6 Most recent comment from [deleted]:The layer and slide transitions are two different things and they are animating different elements. If you're looking for slide animations you can find and select them in the Slide Transition section ... sgupt Upload error when saving edited photoClosed   LayerSlider for WordPress   Updated February 21, 2017 at 2:02am   4 Most recent comment from [deleted]:Since the uploading limits are seem to be okay, I believe the problem will be related to a memory limitation. To 'unpack' an image in the memory requires more space than the original file size.You sh ... Seong Jin a little part of slider not showing.Closed   LayerSlider for WordPress   Updated February 20, 2017 at 11:59pm   2 Most recent comment from [deleted]:Hey Seong Jin,I have checked your site and that white gap at the top is not related to the slider, it is a part of your theme. You will need to contact your theme author with this case on how you can ... touvan Slide Loading Issue and MobileClosed   LayerSlider for WordPress   Updated February 20, 2017 at 9:55pm   2 Most recent comment from [deleted]:Hey touvan,The issue is caused by a JS error in your theme files:  ...wp-content/themes/bridge/js/default.min.js?ver=4.7 You can see it if you open up the browser console when the slider is missing. ... Paola RESPONSIVEClosed   LayerSlider for WordPress   Updated February 20, 2017 at 8:35pm   9 Most recent comment from Paola:Ok thanks for the support!Wish you a great day m2them Slider Buttons "Corrupt"Closed   LayerSlider for WordPress   Updated February 20, 2017 at 6:18pm   2 Most recent comment from [deleted]:Hey m2them, There is no issue like this present in the plugin currently, so unfortunately it is most likely a conflict problem on your installation. Most likely the slider's styling is being overwri ... bmw411973 Layerslider no thumb imageClosed   LayerSlider for WordPress   Updated February 20, 2017 at 5:46pm   6 Most recent comment from [deleted]:We believe that the shadow / no thumb problems are caused by your caching plugin. It combines all of the JavaScript files therefore the error. Please add LayerSlider to the exceptions or temporary d ... shivore Layer Slider Does Not Appear on Page with Embedded Youtube VideoClosed   LayerSlider for WordPress   Updated February 20, 2017 at 4:37pm   2 Most recent comment from [deleted]:Hey shivore,The issue is most likely caused by a JS error in your theme files. Several of our customers had also faced similar issues with the Bridge theme in the past. Unfortunately the erro ... EideComMedia Transition BuilderClosed   LayerSlider for WordPress   Updated February 20, 2017 at 4:01pm   2 Most recent comment from [deleted]:Hey EideComMedia, There is no issue like this present in the latest release of our plugin (6.1.6), the Transition Builder should be working properly, so unfortunately it is most likely a conflict pro ...