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  Public Ticket #1108324
Installation of update of Layers WP 6.0
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  •  2
    Thomas started the conversation

    I have Karma theme from themeforset - WP indicates there is an update required for Layer WP (which is activated as part of my theme). I clicked update for the Layer plugin and it fails saying you need to activate it with a license. However it also indicates that it requires a new version upgrade which is purchasable. I purchased this update for $20 and then followed the install instructions here: 

    file:///C:/Users/Tom/AppData/Local/Temp/Rar$EXa0.629/documentation/documentation.html#plugin-setup

    This fails with an error that the folder already exists.

    ???????

  • [deleted] replied

    Hey Thomas,

    The problem is that there cannot be two instances of the same plugin present on your installation at the same time. You will need to delete the current version of LayerSlider to be able to install the new one from us.

    You will need to disable first and then delete the current version so you can proceed with installing the new release. Please note that your sliders and settings are stored in the database so they won't be deleted in the process.  

    You can also find installation instructions in the documentation on the following url: https://support.kreaturamedia.com/docs/layersliderwp/documentation.html#plugin-setup