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Public Tickets

TheRIFT layer slider does not save. all sliders disappear.Closed   LayerSlider for WordPress   Updated February 23, 2017 at 4:44pm   8 Most recent comment from [deleted]:Thank you for the feedback, glad you could solve the problem. If you need further assistance please let us know. Andres Distorted navigationClosed   LayerSlider for WordPress   Updated February 23, 2017 at 1:50pm   2 Most recent comment from [deleted]:Hey Andres, There is no issue like this present in the latest release of our plugin (6.1.6.), so unfortunately it is most likely a conflict problem on your installation. Most likely the slider's styl ... Sean_Taste glitch in mobile devicesClosed   LayerSlider for WordPress   Updated February 23, 2017 at 1:38pm   2 Most recent comment from [deleted]:Hey Sean_Taste,I have checked the url you provided but I do not see LayerSlider being used there at the moment. Where can we have a look at the problem ? Protocols Show latest posts from categoryClosed   LayerSlider for WordPress   Updated February 23, 2017 at 1:27pm   2 Most recent comment from [deleted]:Hey Protocols,You can use the Dynamic content from posts feature for this purpose. You can access it in the Layers -> Content area by choosing the proper layer type.You can also import the dynamic con ... JulesLinde Slider Navigation PositonClosed   LayerSlider for WordPress   Updated February 23, 2017 at 1:24pm   2 Most recent comment from [deleted]:Hey JulesLinde, Unfortunately at the moment there is no built-in option in the plugin to relocate or edit the navigation areas, you would need to do some coding to achieve it. Please note that it req ... clearchoicephotobooth Increase In 404 ErrorsClosed   LayerSlider for WordPress   Updated February 23, 2017 at 1:04pm   2 Most recent comment from [deleted]:Hey clearchoicephotobooth,These are fals detections. LayerSlider's directory structure was changed in version 6. Most likely web crawlers (search bots and such) have indexed the old URLs and still tr ... Naomi Home page slider not workingClosed   LayerSlider for WordPress   Updated February 23, 2017 at 12:35pm   2 Most recent comment from [deleted]:Hey Naomi, The Envato system indicates that you haven't purchased LayerSlider from us. In case if you've received LayerSlider as a bundled item in your theme, item support is handled by the theme aut ... jbruce308 Layer appears behind main static images, I need it to be in frontClosed   LayerSlider for WordPress   Updated February 23, 2017 at 5:09am   9 Most recent comment from sirenawilliams:Great. I submitted a ticket. Although it seems you respond to these ones faster.  Adrian Deactivation of siteClosed   LayerSlider for WordPress   Updated February 23, 2017 at 2:56am   4 Most recent comment from [deleted]:We have located an error on the activation site earlier today that affected some of our users. We have since fixed this issue, you should be able to use it properly now. Nora Purchased through theme, no item purchase code can't authorizeClosed   LayerSlider for WordPress   Updated February 23, 2017 at 2:39am   2 Most recent comment from [deleted]:Hey Nora, In case you've received LayerSlider as a bundled plugin in your theme, you cannot use your theme's purchase code to activate it as they are two separate products, item support and update ... wildwyre Wildschut Change the color of the navigationClosed   LayerSlider for WordPress   Updated February 22, 2017 at 11:08pm   3 Most recent comment from wildwyre Wildschut:Thank you I have make it possible. I have change the color. avito aready dowlond my purchase code but is not workingClosed   LayerSlider for WordPress   Updated February 22, 2017 at 1:01pm   2 Most recent comment from [deleted]:Hey avito,In case you've received LayerSlider as a bundled plugin in your theme, you cannot use your theme's purchase code to activate it as they are two separate products, item support and updates ... avito i want to active my purchase code:Closed   LayerSlider for WordPress   Updated February 22, 2017 at 1:00pm   2 Most recent comment from [deleted]:Hey avito,In case you've received LayerSlider as a bundled plugin in your theme, you cannot use your theme's purchase code to activate it as they are two separate products, item support and updates ... SouthFlorals Invaild MessageClosed   LayerSlider for WordPress   Updated February 22, 2017 at 3:10am   2 Most recent comment from [deleted]:Hey Silvio,In case if you've received LayerSlider as a bundled item in your theme, item support and updates are handled by the theme author. Please contact the author of your theme about the availab ... to40 UpdateClosed   LayerSlider for WordPress   Updated February 22, 2017 at 3:08am   2 Most recent comment from [deleted]:Hey to40,You can find the updating and installation instructions in the documentation on the following url: https://support.kreaturamedia.com/docs/layersliderwp/documentation.html#updating