I downloaded the file after purchase and when I look to upload it in my plugin there isn't any zip file that I can find that will allow me to up load the file. Please help.
It seems you’ve purchased the wrong version of LayerSlider. This is the standalone release for non-WordPress sites. You can find the WordPress version on the following URL: http://codecanyon.net/item/layerslider-responsive-wordpress-slider-plugin-/1362246
If you would like to get a refund for this item, we ask you to purchase the WordPress version and open a refund request on the official Envato channel for the mistaken purchase so we can accept it.
Unfortunately Envato does not provide any way for authors to swtich plugins in cases like this. The only way is to purchase the correct item and refund the wrong one.
Since you have already downloaded this copy of the plugin, we are only able to offer a refund once you have purchased the other item (LayerSlider WP). We are applying this method to avoid any kind of abuse that occured in the past.
Once you've made the purchase and requested the refund on the following URL: https://themeforest.net/refund_requests/new , we will immediately accept it and you will be refunded for the mistaken purchase.
As I've mentioned, once you've made the purchase and requested the refund, we will immediately accept it. After that it's up to Envato to process the transaction, this usually takes around 3 business days for them.
Hi,
I downloaded the file after purchase and when I look to upload it in my plugin there isn't any zip file that I can find that will allow me to up load the file. Please help.
Hi,
I noticed that there is a similar slider for wordpress and I'm unsure if I purchased the wrong one. I have wordpress.
Hey Peter Jerome,
It seems you’ve purchased the wrong version of LayerSlider. This is the standalone release for non-WordPress sites. You can find the WordPress version on the following URL: http://codecanyon.net/item/layerslider-responsive-wordpress-slider-plugin-/1362246
If you would like to get a refund for this item, we ask you to purchase the WordPress version and open a refund request on the official Envato channel for the mistaken purchase so we can accept it.
Hi,
I simply can't get credit for the version that doesn't work for me and get the right one? I have to tie up money for two?
Not Happy.
PeteJ
Unfortunately Envato does not provide any way for authors to swtich plugins in cases like this. The only way is to purchase the correct item and refund the wrong one.
Since you have already downloaded this copy of the plugin, we are only able to offer a refund once you have purchased the other item (LayerSlider WP). We are applying this method to avoid any kind of abuse that occured in the past.
Once you've made the purchase and requested the refund on the following URL: https://themeforest.net/refund_requests/new , we will immediately accept it and you will be refunded for the mistaken purchase.
Thank you for your understanding!
HI,
And if I do this how long will it take me to get the refund?
As I've mentioned, once you've made the purchase and requested the refund, we will immediately accept it. After that it's up to Envato to process the transaction, this usually takes around 3 business days for them.
>td >
Hi Weft-Tex,
Please open a refund request on the following URL: https://themeforest.net/refund_requests/new
We can only accept it this way with the current methods provided by Envato.