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Public Tickets

edering Slideshow disappeared after plugin updatesClosed   LayerSlider for WordPress   Updated March 9, 2017 at 2:59am   2 Most recent comment from [deleted]:Hey edering, We have checked your site and located the problem. The issue is caused by the 'Uncaught ReferenceError: resizeUpdateConfig is not defined' js error. It is related to your theme and gene ... Allen Why can't I import demo?Closed   LayerSlider for WordPress   Updated March 9, 2017 at 1:51am   4 Most recent comment from [deleted]:As I can see from the screenshot, Suhosin is active on your server. Unfortunately it invalidates the whole System Status section as it could generate fals values.  Please enable the WP debug mode an ... Alysum video backgroundClosed   LayerSlider for WordPress   Updated March 9, 2017 at 1:21am   6 Most recent comment from [deleted]:Hey Alysum,Sorry for the delayed response. I have checked your site and managed to locate the problem.Your theme is applying its own custom css rules on the slider. These css rules are overwriting the ... to40 Thumbnail NavigationClosed   LayerSlider for WordPress   Updated March 9, 2017 at 1:16am   10 Most recent comment from [deleted]:Sorry for the delayed response. We have managed to locate the problem. Your theme is pulling a TweenMax.js file that is more than 4 years old. And because it is so outdated, it generates js errors ... steveok sliders on each sideClosed   LayerSlider for WordPress   Updated March 8, 2017 at 6:30pm   2 Most recent comment from [deleted]:Hey Steve,Unfortunately there is no built-in option to achieve this effect in LayerSlider at the moment.However we have two carousel demo sliders available at the Template Store for import, that migh ... Vanessa I think I accidentally deleted the sliderClosed   LayerSlider for WordPress   Updated March 8, 2017 at 5:03pm   2 Most recent comment from [deleted]:Hey Vanessa,As I can see there is no slider inserted to your site at the moment. So yes, you might have removed the slider from it accidentally.All you need to do is re-add it. You can find the publ ... Jenny LayerSlider not showing on IEClosed   LayerSlider for WordPress   Updated March 8, 2017 at 5:00pm   2 Most recent comment from [deleted]:Hey Jenny, In case if you've received LayerSlider as a bundled item in your theme, item support and plugin updates are handled by the theme author. Please contact the author of your theme about the a ... jillio Slider was working and now is notClosed   LayerSlider for WordPress   Updated March 8, 2017 at 4:53pm   4 Most recent comment from [deleted]:The plugin requirements have stayed the same. So I believe that there might have been some change on your end that triggered the error message. There could be different server settings on your deve ... Thomas Cross Slider not importingClosed   LayerSlider for WordPress   Updated March 8, 2017 at 2:47am   2 Most recent comment from [deleted]:Hey Thomas Cross,At the moment the demo sliders are only available at the Template Store.Unfortunately this is most likely going to be a server related issue, some kind of limitation preventing the im ... nymphbyte Slide with 4 sectionsClosed   LayerSlider for WordPress   Updated March 7, 2017 at 10:30pm   2 Most recent comment from [deleted]:Hey nymphbyte, Unfortunately there is no effect like this available in LayerSlider at the moment. To achieve a similar layout, you can create 4 separate image layers in 4 vertical sections and apply ... Jacqueline Synchronising LayerSlidersClosed   LayerSlider for WordPress   Updated March 7, 2017 at 8:18pm   2 Most recent comment from [deleted]:Hey Jacqueline,Unfortunately there is no feature like this available in LayerSlider at the moment. You cannot synchronize or chain together multiple sliders currently. The Envato system indicates th ... hannah activationClosed   LayerSlider for WordPress   Updated March 7, 2017 at 7:24pm   2 Most recent comment from [deleted]:Hey hannah,As the error message suggests, you cannot install LayerSlider twice. You will need to remove the bundled version first to be able to install the new release from us. Please note that this m ... jungzoo lee It is automatically moved to the slider position.Closed   LayerSlider for WordPress   Updated March 7, 2017 at 2:31pm   4 Most recent comment from [deleted]:Thank you for the feedback. We will check on the text transitions in IE. Regarding your license codes. We have recently launched a new site that you can use to check and reset the activations of yo ... cjkeeme Imported Slider will not SaveClosed   LayerSlider for WordPress   Updated March 6, 2017 at 10:52pm   4 Most recent comment from [deleted]:The problem is almost certainly caused by a server configuration issue or server limitation. As the error message suggests, the webserver cannot save and fails with a '404 Not Found' error, which is d ... nulrick text centeringClosed   LayerSlider for WordPress   Updated March 6, 2017 at 10:11pm   2 Most recent comment from [deleted]:Hey nulrick, The 'BE' text layer is properly centered. However the 'who YOU are' and 'who WE are' layers are not, this is why the 'BE' layer looks misaligned.