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Public Tickets

Gonzo1982 deactivation and activationClosed   LayerSlider for WordPress   Updated April 26, 2017 at 12:58pm   3 Most recent comment from Gonzo1982:Perfect, Thank you! Stephan_Dietl Update IssueClosed   LayerSlider for WordPress   Updated April 26, 2017 at 12:58pm   2 Most recent comment from [deleted]:Hey Stephan_Dietl, Unfortunately there is likely a server configuration problem causing this. Please check the LayerSlider System Status, located on the WP sidebar for any related error message. Kyle Blurry PicturesClosed   LayerSlider for WordPress   Updated April 26, 2017 at 11:33am   5 Most recent comment from Kyle:I have submitted a new ticket with the correct purchase code just in case. I look forward to your help. mceballo Clicked PURCHASE to Buy Template but Got Plugin AgainClosed   LayerSlider for WordPress   Updated April 26, 2017 at 7:23am   2 Most recent comment from [deleted]:Hey mceballo,You can import the demo sliders from the Template Store, it can be accessed with the button at the top of the sliders list.For the mistaken purchase, please open a refund request from you ... christopherdawes Fatal Error Activating Plugin - Line 109Closed   LayerSlider for WordPress   Updated April 26, 2017 at 7:16am   2 Most recent comment from [deleted]:Dear christopherdawes, If you've received LayerSlider as a bundled plugin in your theme, item support and updates will be provided by the theme author. Please contact the author of your theme with th ... jim Slider TemplatesClosed   LayerSlider for WordPress   Updated April 25, 2017 at 8:26pm   2 Most recent comment from [deleted]:Hey jim,You can access the slider templates in the Template Store. The button to open it is located at the top of the sliders list. Samz3n Video backgroundClosed   LayerSlider for WordPress   Updated April 25, 2017 at 5:16pm   2 Most recent comment from [deleted]:Hey Samz3n, Videos added as slide background are not affected by the settings you have mentioned.  An alternate solution would be to not use them as background just as normal video layers and set t ... lamessegee Space at sides of sliderClosed   LayerSlider for WordPress   Updated April 25, 2017 at 3:56pm   2 Most recent comment from [deleted]:Hey lamessegee,You will need to set the Background Size option to Cover or Stretch, so the background image will cover the slider's canvas no matter the screen resolution or viewing environment. condonpb Layers and Transition text OutClosed   LayerSlider for WordPress   Updated April 25, 2017 at 9:37am   2 Most recent comment from [deleted]:Hey condonpb,You can control the layer animations and timings under the Transition tab in the Layers section. You will need to use the start at, start when and duration options in the opening and endi ... wschaefer1 can't download from template storeClosed   LayerSlider for WordPress   Updated April 24, 2017 at 10:33pm   2 Most recent comment from [deleted]:Hey wschaefer1,The template import problem is most likely caused by a web server configuration issue. Please check the LayerSlider System Status for any error message that could provide more informati ... Siamak001 Buttons with links don't work on mobileClosed   LayerSlider for WordPress   Updated April 24, 2017 at 9:39pm   4 Most recent comment from [deleted]:I see now, I was able to reproduce the issue. However there is no issue like this present in the latest release of LayerSlider, unfortunately it is most likely going to be a conflict problem on your i ... llewellyndesign Ken Burns effectsClosed   LayerSlider for jQuery   Updated April 24, 2017 at 9:35pm   2 Most recent comment from [deleted]:Hey llewellyndesign, I have checked your site but for me the buttons and the ken burns effect are working properly. Have you managed to fix the problem in the meantime ? In case not, could you ple ... CIHAN ONCEL pluginClosed   LayerSlider for WordPress   Updated April 24, 2017 at 9:32pm   4 Most recent comment from [deleted]:Unfortunately it still does not seem to be disabled. I still see these js files in the code: //maya.k12.tr/wp-content/cache/wpfc-minified/f0a3849bfc357e7dc37be7838d28564c/1492871680index.jsYou might ... Hugogon Show Prev & Next buttons on hoverClosed   LayerSlider for WordPress   Updated April 24, 2017 at 9:23pm   6 Most recent comment from [deleted]:Unfortunately it's not something that could be easily fixed from your end. We are going to release the fix for it with an update. Thank you for your understanding and patience. James Kinney Layerslider video backgroundClosed   LayerSlider for WordPress   Updated April 24, 2017 at 7:00pm   5 Most recent comment from [deleted]:I have checked the two videos and the only difference I could see is that yours does have an audio track, while ours don't. Other than that the codecs and everything else seem to be identical. I have ...