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Public Tickets

Roberto Kechler purchase codeClosed   LayerSlider for WordPress   Updated April 11, 2017 at 4:33pm   2 Most recent comment from [deleted]:Hey Roberto Kechler, We have recently launched a new site that you can use to reset the activations of your purchase code, please refer to the following url: https://kreaturamedia.com/reset-activatio ... joev Slide width no longer 100%Closed   LayerSlider for WordPress   Updated April 11, 2017 at 11:16am   16 Most recent comment from [deleted]:The 3D transitions are priority over the 2D ones. So as long as there is a 3D animation selected it will be displayed over the 2D transitions. Please check again and make sure that there is no 3D or ... joshopkins Links not workingClosed   LayerSlider for WordPress   Updated April 11, 2017 at 11:07am   2 Most recent comment from [deleted]:Hey joshopkins,I have replied to your original ticket regarding the same matter. setecombrasil ativationClosed   LayerSlider for WordPress   Updated April 11, 2017 at 10:44am   2 Most recent comment from [deleted]:Hey Jorge,A purchase code can be used to activate 2 domains. One for your main site, and one for a local/development mirror. In line with the Envato's licensing terms, each site requires separate lic ... georgegreven layerslider blocking drop down menuClosed   LayerSlider for WordPress   Updated April 10, 2017 at 2:12pm   2 Most recent comment from [deleted]:Hey georgegreven, You will need to set a higher z-index value for your menu than the slider to solve this. You can set the z-index for the slider in the Slider Settings -> Appearance -> Custom Slider ... evoloconsultores layerslider product activationClosed   LayerSlider for WordPress   Updated April 10, 2017 at 8:45am   2 Most recent comment from [deleted]:Dear MAITANE IRAOLA , If you've received LayerSlider as a bundled plugin in your theme, you cannot use your theme's purchase code to activate it as they are two separate products, item support and u ... ashlylorenzana Can't Link Slider Images to Specific PostsClosed   LayerSlider for WordPress   Updated April 9, 2017 at 5:06pm   11 Most recent comment from ashlylorenzana:Thank you for the specific details. I will go back to my host support and give them the information. Sergey Update processClosed   LayerSlider for WordPress   Updated April 9, 2017 at 10:40am   4 Most recent comment from [deleted]:Have you checked the LayerSlider System Status that I've suggested ? Are there any errors or notifications displayed that could be related ? It's also possible that there was an error during the upda ... Mylaw2014 Background Image on MobileClosed   LayerSlider for WordPress   Updated April 9, 2017 at 10:35am   2 Most recent comment from [deleted]:Hey Mylaw2014, I have checked your site on mobile but for me the slider is being displayed properly at the moment. I do not see background image misalignment. Have you managed to fix the problem in ... Avizvfx helpClosed   LayerSlider for WordPress   Updated April 9, 2017 at 10:28am   2 Most recent comment from [deleted]:Hey Avizvfx, Depending on what you want to achieve you can either use code or even shortcode from other plugins to insert buttons to the slider. But you can also use the plugin's built-in options to ... Wendy RefundClosed   LayerSlider for WordPress   Updated April 9, 2017 at 10:26am   2 Most recent comment from [deleted]:Hey Wendy, Our records show that you've already downloaded, installed and used your purchase code to activate exclusive features on your website. Given the nature of digital goods, it's not possible ... Michelle Loeza My purchase code does not want to activate in the Wordpress fieldClosed   LayerSlider for WordPress   Updated April 9, 2017 at 10:06am   2 Most recent comment from [deleted]:Hey Michelle Loeza, I have tested your purchase code and it is valid and working. I was able to activate our test site with it. There might have been a temporary issue with the servers, please try to ... ibjessa activation cancellationClosed   LayerSlider for WordPress   Updated April 8, 2017 at 8:12pm   3 Most recent comment from [deleted]:Hey ibjessa, Please read the following part of the documentation for possible reasons for the deactivation: https://support.kreaturamedia.com/docs/layersliderwp/documentation.html#canceled-activation ... claytonbrown Site flashing on slide transitionsClosed   LayerSlider for WordPress   Updated April 8, 2017 at 11:55am   3 Most recent comment from [deleted]:Hey claytonbrown,There is no such issue present in version 6.2.2. No other user reported this behavior so far and we did not experience this on our end either. I have checked your site in the latest ... Priyanka Position of the navigation iconsClosed   LayerSlider for WordPress   Updated April 8, 2017 at 8:23am   2 Most recent comment from [deleted]:Dear Priyanka, The Envato system indicates that you haven't purchased LayerSlider from us. If you've received LayerSlider as a bundled plugin in your theme, item support and updates will be provided ...