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Public Tickets

iliasro Ro import sliderClosed   LayerSlider for WordPress   Updated April 24, 2017 at 5:41pm   2 Most recent comment from [deleted]:Hey iliasro,The problem is most likely caused by a web server configuration issue. Please check the LayerSlider System Status for any error message that could provide more information. impressgroupsc Error buyingClosed   LayerSlider for jQuery   Updated April 24, 2017 at 1:50pm   2 Most recent comment from [deleted]:Hey impressgroupsc,Unfortunately Envato does not provide us any way to change or swap licenses. The only way currently is to purchase the WordPress version and opening a refund request for the mistake ... jrennis12 Play by Scroll & Page LoadClosed   LayerSlider for WordPress   Updated April 24, 2017 at 1:49pm   2 Most recent comment from [deleted]:Hey jrennis12,At the moment sliders using the play by scroll feature can only be started with scrolling. The slides and layers will only appear, animate and react to user scroll.However you can set up ... Arun Abraham Product ativationClosed   LayerSlider for WordPress   Updated April 24, 2017 at 9:30am   2 Most recent comment from [deleted]:Dear Arun Abraham, If you've received LayerSlider as a bundled plugin in your theme, you cannot use your theme's purchase code to activate it as they are two separate products, item support and updat ... Susan Lynch Unable to save sliderClosed   LayerSlider for WordPress   Updated April 24, 2017 at 8:31am   3 Most recent comment from [deleted]:Hey Susan Lynch, The problem is most likely related to a server configuration issue.Please check the LayerSlider System Status, located on the WP sidebar for any related error message that could prov ... Jason The PHP ZipArchive extension is required to import .zip filesClosed   LayerSlider for WordPress   Updated April 24, 2017 at 8:20am   2 Most recent comment from [deleted]:Hey Jason, Thank you for the feedback, glad you could solve the problem. If you need further assistance please let us know. Dick Teller Dotted Line Bounding Box for LayersClosed   LayerSlider for WordPress   Updated April 23, 2017 at 11:18pm   3 Most recent comment from [deleted]:Dear Dick Teller, Thank you for the feedback, glad you could solve the problem. If you need further assistance please let us know. Brad PHP Post Max Size:Closed   LayerSlider for WordPress   Updated April 23, 2017 at 2:37pm   2 Most recent comment from [deleted]:Hey Brad,There is no exact value available for these server settings. They all depend on how large files are you planning to use or upload, be it an image file or a zip export. Using 16M should be go ... volkanb Fonts are not shown on the Website like in LayerSliderClosed   LayerSlider for WordPress   Updated April 22, 2017 at 9:01pm   4 Most recent comment from [deleted]:Thank you for the feedback. The text opening transition shouldn't change or remove the text fonts or stylings. Could you please set up a test page where you enable it back so we can see and investigat ... Michel layer working but not visible in the dashboardClosed   LayerSlider for WordPress   Updated April 22, 2017 at 8:34pm   4 Most recent comment from [deleted]:Dear Michel,I'm afraid I can only repeat myself. Please read my message carefully and follow my instructions.The issue you are experiencing is most likely caused by a conflict problem on your installa ... Ted Bannister de activation again!!!!!Closed   LayerSlider for WordPress   Updated April 22, 2017 at 5:54pm   12 Most recent comment from Ted Bannister:Thanks John I will look into this at my end!!!Ted cristianop License activation is required to receive updates.Closed   LayerSlider for WordPress   Updated April 22, 2017 at 5:35pm   2 Most recent comment from [deleted]:Dear cristianop, If you've received LayerSlider as a bundled plugin in your theme, you cannot use your theme's purchase code to activate it as they are two separate products, item support and updates ... dechtman Upgrading from 4.6.0Closed   LayerSlider for WordPress   Updated April 21, 2017 at 10:04am   2 Most recent comment from [deleted]:Hey dechtman,Version 4.6 is a really old release, it is more than 4 years old now. The plugin has changed drastically multiple times since then, so the auto-update feature might not be working properl ... danopr11 layers slider product activation canceledClosed   LayerSlider for WordPress   Updated April 21, 2017 at 9:59am   2 Most recent comment from [deleted]:Dear danopr11,Your purchase code does not seem to be valid. Please note that if you've received LayerSlider as a bundled plugin in your theme, you cannot use your theme's purchase code to activate it ... Konrad How do I activate my License to get automatic updatesClosed   LayerSlider for WordPress   Updated April 21, 2017 at 9:56am   2 Most recent comment from [deleted]:Hey Konrad, You can find updating and activation instructions in the documentation, please refer to the following URL: https://support.kreaturamedia.com/docs/layersliderwp/documentation.html#activat ...