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Public Tickets

WebTech Uncaught Error in Admin ScreenClosed   LayerSlider for WordPress   Updated August 21, 2018 at 2:12pm   6 Most recent comment from [deleted]:We've looked into this in detail and tried to reproduce the error, but we couldn't recreate it at our end. Everything worked perfectly for us and no other user reported any issue like this either. We ... Troillan Error trying to "Configure Post Options"Closed   LayerSlider for WordPress   Updated August 19, 2018 at 8:37am   2 Most recent comment from [deleted]:Hello Troillan, Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket. There is no issu ... Humilis Layer Slider WordpressClosed   LayerSlider for WordPress   Updated August 17, 2018 at 10:20am   6 Most recent comment from [deleted]:Hello Troillan,Please open a new ticket for your case, and explain the problem in more details. Dayton Johnson Video issuesClosed   LayerSlider for WordPress   Updated August 17, 2018 at 10:19am   2 Most recent comment from [deleted]:Hello Dayton Johnson, Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket. Unfortunat ... M. POP UP TRIGGER DOESNT WORKClosed   LayerSlider for WordPress   Updated August 16, 2018 at 2:59pm   20 Most recent comment from [deleted]:We did login several times throughout this ticket and we did check your settings. That is how we know that the popup settings are correct in the slider and the issue is related to the ID. There was no ... Richard Shaules AcvitationClosed   LayerSlider for WordPress   Updated August 14, 2018 at 5:48pm   6 Most recent comment from houddini:So it seems that I am getting prompts to update the plugin but you're saying that I cannot get support unless I have it activated? How do I see what version I have? mannyt popup not closingClosed   LayerSlider for WordPress   Updated August 21, 2018 at 2:33pm   6 Most recent comment from [deleted]:Thank you for your patience. We've managed to locate the issue. The problem is that the HideOver setting that you are using is hiding the slider itself, but not the popup part of it. We will look i ... gotsowell layers slider installation failsClosed   LayerSlider for WordPress   Updated August 14, 2018 at 2:17pm   4 Most recent comment from [deleted]:You can activate it in the plugin's admin. Please refer to the following part of the documentation: https://layerslider.kreaturamedia.com/documentation/#activation-howto jenny hover on imageClosed   LayerSlider for WordPress   Updated August 13, 2018 at 5:05pm   3 Most recent comment from [deleted]:Hello jenny, Thank you for the feedback, glad you could solve the problem. If you need further assistance please let us know. David Butler Activation...Closed   LayerSlider for WordPress   Updated August 13, 2018 at 5:39pm   12 Most recent comment from [deleted]:We've looked into this, and the AJAX request  which is responsible for the activation returns immediately with a null ("0"). This means that WordPress cannot find the function paired with this requ ... muhagirat Work problemClosed   LayerSlider for WordPress   Updated August 10, 2018 at 4:22pm   2 Most recent comment from [deleted]:Hello muhagirat, Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket. The "Internal s ... JeffBianchi Timeline functionalityClosed   LayerSlider for WordPress   Updated August 10, 2018 at 4:07pm   6 Most recent comment from [deleted]:Unfortunately we do not have any contact like this for you at the moment. CSoliday Youtube video - no soundClosed   LayerSlider for WordPress   Updated August 9, 2018 at 9:14am   9 Most recent comment from [deleted]:Did you add the video as slide background by any chance ? Background videos are muted and stripped of controls by default.If not, please show us a test page where we can check on this. Paul Kirill Text Layer Not Visible on second loopClosed   LayerSlider for WordPress   Updated August 13, 2018 at 6:12pm   3 Most recent comment from [deleted]:Thank you for your patience. The reason for this behavior is that the slideshow cannot handle two animations for the same element at the same time. Those layers should disappear and appear at the sam ... Jennifer Pack Slider layer resizing in a strange way, How to do Custom CSSClosed   LayerSlider for WordPress   Updated August 13, 2018 at 6:46pm   7 Most recent comment from [deleted]:Thank you for your patience. As I can see you did not create a separate layer for tablets with the device specific layers feature, so I'm not sure what should I check in the admin. As mentioned, that ...