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Public Tickets

Andy ShortcodesClosed   LayerSlider for WordPress   Updated March 29, 2022 at 9:26pm   2 Most recent comment from John G:Hi Andy,Thank you for getting in touch with us. My name is John, and I'm happy to assist you today.LayerSlider supports shortcodes inside your projects. You can paste them into a text or HTML lay ... Dave Project NameClosed   LayerSlider for WordPress   Updated March 28, 2022 at 10:08pm   6 Most recent comment from John G:Thank you for the clarification and the login details, Dave. It was extremely helpful. I've managed to solve the issue by selecting another project, then re-selecting the HOME project again fro ... Mercurio Lasorba Restart VideoqClosed   LayerSlider for WordPress   Updated March 28, 2022 at 12:02pm   6 Most recent comment from George K:Hello Mercurio,Unfortunately, these automated tests are not designed for this type of content and do not produce realistic values.The actual speed depends on the images/videos you upload, how big and ... James Hee Parallax City - InstructionsClosed   LayerSlider for WordPress   Updated March 25, 2022 at 1:34pm   6 Most recent comment from George K:Hello Kawah,I've checked your site at https://kawahbuku.com/beta/ but it seems like this is a completely different slider. Shota Slow loadingClosed   LayerSlider for WordPress   Updated March 25, 2022 at 1:11pm   2 Most recent comment from George K:Hello Shota,The slider will be initialized after the document is ready. So, yes, it takes some time but this is how these kinds of plugins are working. If you need a custom preloader that won't b ... Nicole Rosenbohm Error save/publishingClosed   LayerSlider for WordPress   Updated March 24, 2022 at 3:46pm   2 Most recent comment from John G:Hi Nicole,Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.Problems with sa ... Ben Chapman Mobile Height Too SmallClosed   LayerSlider for WordPress   Updated March 23, 2022 at 4:48pm   2 Most recent comment from George K:Hello Ben,I think you should use a Full-size slider instead but with "fit to parent height" mode enabled.In this case, it is important to create a container element for the slider, and for that elemen ... Randy Kassebaum Change social media roll-over colorClosed   LayerSlider for WordPress   Updated March 21, 2022 at 1:22pm   2 Most recent comment from John G:Hi Randy,Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.You can change th ... Wil Haines Slide not appearing,Closed   LayerSlider for WordPress   Updated March 16, 2022 at 1:27pm   2 Most recent comment from John G:Hi Wil,Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.LayerSlider support ... Jonathan Change to Stand AloneClosed   LayerSlider for WordPress   Updated March 16, 2022 at 12:41pm   4 Most recent comment from John G:Thank you for the clarification, Jonathan!We can't change the order you've already made as it has some technical and legal challenges. What we can do is to provide a full refund and you pur ... Steven Coryell I cant remove Pricing Plan from my siteClosed   LayerSlider for WordPress   Updated March 14, 2022 at 6:07pm   2 Most recent comment from George K:Hello Steven,I'm sorry but I think that you did not write to the right developer team. We are the developers of LayerSlider. NOUR error updating to the latest versionClosed   LayerSlider for WordPress   Updated March 14, 2022 at 12:41pm   2 Most recent comment from John G:Hi Nour,Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.Based on the error ... Mercurio Lasorba Update pluginClosed   LayerSlider for WordPress   Updated March 14, 2022 at 12:32pm   2 Most recent comment from John G:Hi Mercurio,Thank you for getting in touch with us. My name is John, and I'm happy to assist you today.These issues are usually the signs of an interfering plugin/theme. Since many WordPress them ... Justin Smith Unable to update pluginClosed   LayerSlider for WordPress   Updated March 14, 2022 at 12:04pm   2 Most recent comment from John G:Hi Justin,Thank you for getting in touch with us. My name is John, and I'm happy to assist you today.Based on the screenshots, this is your theme's plugin manager, which will only include r ... MARTA VALLS ROCA The image layer is not visible when viewing the pageClosed   LayerSlider for WordPress   Updated March 10, 2022 at 12:35pm   13 Most recent comment from George K:You are welcome