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  Public Ticket #3033404
error layer slider
Closed

Comments

  • Mercurio started the conversation
    April 28, 2022 at 8:09am

    Dear Sir,

    from two months we have a serius problem with the plugin layerslider. Often the home page of the websites www.caladivolpe.it is total white, like the file in attach.
    We be able to obtain the errore code that we attach at the present.
    The code errore is the follow:

    jquery.min.js?ver=3.6.0:2 jQuery.Deferred exception: _initLayerSlider is not defined ReferenceError: _initLayerSlider is not defined
        at HTMLDocument. (https://www.caladivolpe.it/:920:21)
        at e (https://www.caladivolpe.it/wp-includes/js/jquery/jquery.min.js?ver=3.6.0:2:30038)
        at t (https://www.caladivolpe.it/wp-includes/js/jquery/jquery.min.js?ver=3.6.0:2:30340) undefined
    S.Deferred.exceptionHook @ jquery.min.js?ver=3.6.0:2
    t @ jquery.min.js?ver=3.6.0:2
    setTimeout (asinc)
    (anonimo) @ jquery.min.js?ver=3.6.0:2
    c @ jquery.min.js?ver=3.6.0:2
    fireWith @ jquery.min.js?ver=3.6.0:2
    fire @ jquery.min.js?ver=3.6.0:2
    c @ jquery.min.js?ver=3.6.0:2
    fireWith @ jquery.min.js?ver=3.6.0:2
    ready @ jquery.min.js?ver=3.6.0:2
    B @ jquery.min.js?ver=3.6.0:2
    jquery.min.js?ver=3.6.0:2 Uncaught ReferenceError: _initLayerSlider is not defined
        at HTMLDocument.<anonymous> ((indice):920:21)
        at e (jquery.min.js?ver=3.6.0:2:30038)
        at t (jquery.min.js?ver=3.6.0:2:30340)
    (anonimo) @ (indice):920
    e @ jquery.min.js?ver=3.6.0:2
    t @ jquery.min.js?ver=3.6.0:2
    setTimeout (asinc)
    S.readyException @ jquery.min.js?ver=3.6.0:2
    (anonimo) @ jquery.min.js?ver=3.6.0:2
    e @ jquery.min.js?ver=3.6.0:2
    t @ jquery.min.js?ver=3.6.0:2
    setTimeout (asinc)
    (anonimo) @ jquery.min.js?ver=3.6.0:2
    c @ jquery.min.js?ver=3.6.0:2
    fireWith @ jquery.min.js?ver=3.6.0:2
    fire @ jquery.min.js?ver=3.6.0:2
    c @ jquery.min.js?ver=3.6.0:2
    fireWith @ jquery.min.js?ver=3.6.0:2
    t @ jquery.min.js?ver=3.6.0:2
    setTimeout (asinc)
    (anonimo) @ jquery.min.js?ver=3.6.0:2
    c @ jquery.min.js?ver=3.6.0:2
    fireWith @ jquery.min.js?ver=3.6.0:2
    fire @ jquery.min.js?ver=3.6.0:2
    c @ jquery.min.js?ver=3.6.0:2
    fireWith @ jquery.min.js?ver=3.6.0:2
    ready @ jquery.min.js?ver=3.6.0:2
    B @ jquery.min.js?ver=3.6.0:2
    search-box-script.axd?IDA=5073:1 Converto.InPageContainerId not set. Cannot render form

  •  110
    George replied
    April 28, 2022 at 2:10pm

    Hello Mercurio,

    Can you reproduce this issue? I mean, how could I test it? I've tried to refresh your site, navigated to other pages, then used the browser back button but for me, the slider always worked. Could you, please tell me the browser type and version you are using?

    Best Regards,
    George | Kreatura Dev Team

  • Mercurio replied
    April 28, 2022 at 2:47pm

    Dear George,

    the browsers are firefox, edge and chrome with last updates.

    In attach you can find the screenshot with errors.

    Is difficult to explain because the error is not always present, some times works some time no works, or some device works some no works.

    Now dosen't work .

    best regard


    Attached files:  Immagine2.jpg
      Immagine.jpg

  •  110
    George replied
    April 28, 2022 at 5:57pm

    Hello Mercurio,

    Unfortunately, I cannot reproduce the issue, but I think this should be caused by a third-party plugin. Please, check the following article which helps you test potential incompatibility issues:

    https://kreatura.ticksy.com/article/9272/

    Best Regards,
    George | Kreatura Dev Team