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Public Tickets

Juan Manuel Performance for mobileClosed   LayerSlider for WordPress   Updated July 7, 2022 at 12:54pm   2 Most recent comment from Kreatura Support:Hello Juan Manuel,Thank you for getting in touch with us. My name is Andrea, and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.It ... Dee Rourke Slider over navigationClosed   LayerSlider for WordPress   Updated July 7, 2022 at 12:26pm   4 Most recent comment from Kreatura Support:I'm glad to hear that the problem is now solved.Please let me know if I can help you with anything else! ivan glaser Layer element not showingClosed   LayerSlider for WordPress   Updated July 7, 2022 at 3:55am   3 Most recent comment from ivan glaser:Thank you for the tip. I implemented it and it works well !I have left your temp access enabled Brandi Pool Can't Edit SlidersClosed   LayerSlider for WordPress   Updated July 5, 2022 at 1:43pm   2 Most recent comment from Kreatura Support:Hello Brandi, Thank you for getting in touch with us. My name is Andrea, and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket. This iss ... Mark slider not workingClosed   LayerSlider for WordPress   Updated June 30, 2022 at 6:08pm   3 Most recent comment from Kreatura Support:Hello Mark,Thank you for getting in touch with us. My name is Andrea, and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.I'm glad ... Richard Calienes Layslider not working after updateClosed   LayerSlider for WordPress   Updated June 25, 2022 at 7:58pm   2 Most recent comment from Kreatura Support:Hello Richard,Thank you for getting in touch with us. My name is Andrea, and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket. LayerSlid ... Jack Crossfading does not workClosed   LayerSlider for WordPress   Updated June 23, 2022 at 5:34pm   3 Most recent comment from Kreatura Support:This is the screenshot: julio Failed to connect to our update server.Closed   LayerSlider for WordPress   Updated June 22, 2022 at 3:51pm   2 Most recent comment from Kreatura Support:Hello Julio, Thank you for getting in touch with us. My name is Andrea, and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket. The shutdo ... Theresa Cannot activate licenceClosed   LayerSlider for WordPress   Updated June 22, 2022 at 3:50pm   2 Most recent comment from Kreatura Support:Hello Theresa, Thank you for getting in touch with us. My name is Andrea, and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket. The shut ... Rob Lucier LicensingClosed   LayerSlider for WordPress   Updated June 22, 2022 at 2:58pm   2 Most recent comment from Kreatura Support:Hello Rob,Thank you for getting in touch with us. My name is Andrea, and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.In our databas ... Søren Nielsen Updating to newest versionClosed   LayerSlider for WordPress   Updated June 20, 2022 at 5:30pm   4 Most recent comment from John G:No, your sliders and settings are stored in the database, so you don't have to worry about losing them. They will remain still and will be there once you've installed the new version. Karine video background issu WPMLClosed   LayerSlider for WordPress   Updated June 14, 2022 at 4:05pm   4 Most recent comment from Kreatura Support:I'm glad to hear that the problem is now resolved. Please let me know if I can help you with anything else! Patricia Hampton Slider SizingClosed   LayerSlider for WordPress   Updated June 10, 2022 at 11:02am   2 Most recent comment from Kreatura Support:Hello Patricia, Thank you for getting in touch with us. My name is Andrea, and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket. You can ... sibi cant exportClosed   LayerSlider for WordPress   Updated June 10, 2022 at 10:53am   2 Most recent comment from Kreatura Support:Hello Sibi, Thank you for getting in touch with us. My name is Andrea, and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket. We've ... George Cook Mobile video - not showingClosed   LayerSlider for WordPress   Updated June 8, 2022 at 3:44pm   4 Most recent comment from John G:Just before I replied to your ticket, we've made tests with multiple devices and multiple video files. We got the same results as you did. We tested the exact video file used on your site as well ...