Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

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Public Tickets

Linda Backus trying to activate layer slider license key on a siteClosed   LayerSlider for WordPress   Updated December 14, 2021 at 7:26am   4 Most recent comment from Kreatura Support:Hello,Your sliders are stored in the database so you will not loose them.For security reasons, you can export them before deleting them.https://layerslider.com/documentation/#export-sliders Arnaud JOUAN Error 500 on Save LayerClosed   LayerSlider for WordPress   Updated December 13, 2021 at 11:52am   4 Most recent comment from Kreatura Support:Hello,Thank you for your answer! In this case, you should enable the debug mode and check your PHP error log:https://wordpress.org/support/article/debugging-in-wordpress/Maybe there are some security ... Rob K Product FailureClosed   LayerSlider for WordPress   Updated December 13, 2021 at 8:39am   2 Most recent comment from Kreatura Support:Hello Rob,Thank you for getting in touch with us!Could you please try to clear your browser cache or check the editor with an other browser / incognito mode?This type of issues could be related to oth ... Rodrigo Castillo Bonner LayerSlider doesn't save changesClosed   LayerSlider for WordPress   Updated December 9, 2021 at 3:46pm   4 Most recent comment from Kreatura Support:Hello Rodrigo,Thank you for your answer!There is no limitation in our plugin so it's probably caused by your server limitation, for example you should check post_max_size or contact with your hos ... Marco Layer transition editClosed   LayerSlider for WordPress   Updated December 8, 2021 at 3:36pm   6 Most recent comment from Kreatura Support:Hello Marco,We are happy to help if there is any problem with the plugin, but unfortunately we cannot help you with slider building in such detail. You should set an ending transition, where you can ... andrea dorigatti accordion sliderClosed   LayerSlider for WordPress   Updated December 8, 2021 at 7:42am   5 Most recent comment from Kreatura Support:Hello Andrea,Thank you for your answer!Unfortunately, it is not possible to achieve this featue with our plugin. I suggest you to use an accordion plugin or a page builder. Michael Hernon Updated slider vanishedClosed   LayerSlider for WordPress   Updated December 8, 2021 at 7:33am   2 Most recent comment from Kreatura Support:Hello,Thank you for your feedback!If you will have any question, feel free to ask. Mo new fontClosed   LayerSlider for WordPress   Updated December 6, 2021 at 11:37am   4 Most recent comment from Kreatura Support:Hello,I compared the desktop and mobile version in my browser and as I see the fonts are the same.Did you clear your browser cache? Which type of mobile and chrome version do you use for testing? Mo Mobile viewClosed   LayerSlider for WordPress   Updated December 6, 2021 at 11:34am   2 Most recent comment from Kreatura Support:Hello,Thank you for getting in touch with us!I suggest you to create a separate slider for mobile. In the project settings / mobile tab, you can hide or show the slider under / over a specific px. You ... Elmar Stolley Stolley CompatibilityClosed   LayerSlider for WordPress   Updated December 3, 2021 at 9:53pm   9 Most recent comment from George K:Hello Elmar,Thank you for your feedback!! Michael Danvers Text over video backgroundClosed   LayerSlider for WordPress   Updated December 3, 2021 at 9:17am   2 Most recent comment from Kreatura Support:Hello MichaelThank you for getting in touch with us!It is possible to set opening and ending transitions for the text layers.You should schedule the opening and ending transitions so after the first ... Richard Calienes Layslider not working after updateClosed   LayerSlider for WordPress   Updated December 3, 2021 at 6:34am   14 Most recent comment from George K:Hello Richard,I have tested it under Firefox as well. For me, it seems like fine also in Firefox (please see the attached screenshot). Did you try to clear browser cache? Roland Heckmann background pictureClosed   LayerSlider for WordPress   Updated December 2, 2021 at 2:50pm   2 Most recent comment from Kreatura Support:Hello Roland,Thank you for getting in touch with us!Please check the attached image about where you can find the background-image of the slide. Tom Madrid Transitions (Animation)Closed   LayerSlider for WordPress   Updated December 1, 2021 at 10:02pm   6 Most recent comment from George K:Dear Tom,You are right: we need a better documentation and we are working on it. Tutorial videos also will be available soon. I have tested the feature we are talked about and it worked for me as expe ... Dave ButtonsClosed   LayerSlider for WordPress   Updated December 1, 2021 at 9:51pm   10 Most recent comment from George K:Thank you for the feedback!