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Public Tickets

Jake Mobile compatibility issuesClosed   LayerSlider for WordPress   Updated January 11, 2022 at 7:48am   4 Most recent comment from George K:Hello Jake,I've tested on iPad (portrait/landscape) and on iPhone (portrait/landscape) and there is no issue like this on my devices. Please see the attached screenshots.George Kerstin Roosen slider recommendationClosed   LayerSlider for WordPress   Updated January 10, 2022 at 1:53pm   2 Most recent comment from Kreatura Support:Hello Kerstin,Thank you for getting in touch with us!There is no lightbox feature in LayerSlider, so it is not possible to achieve it with a template.You should create a slider and a popup. You can tr ... Gordon McNevin Using a slider as a page backgroundClosed   LayerSlider for WordPress   Updated January 7, 2022 at 4:01pm   2 Most recent comment from Kreatura Support:Hello Gordon,Thank you for getting in touch with us!You should try to import our simple fullscreen slider template, where we use similar effect which called Ken Burns: https://layerslider.com/sliders/ ... Manuel Heschl refundClosed   LayerSlider for WordPress   Updated January 6, 2022 at 2:41pm   2 Most recent comment from Kreatura Support:Hello Manuel,Thank you for getting in touch with us!Could you please write some more details about what is your problem with the plugin?Maybe I can help you with it.I'm looking forward to your re ... CARLO BINI Save LayerSlider not WorkClosed   LayerSlider for WordPress   Updated January 4, 2022 at 9:50am   4 Most recent comment from Kreatura Support:Hello Carlo, In this case, you should enable the debug mode and check your PHP error log: https://wordpress.org/support/article/debugging-in-wordpress/ Maybe there are some security blocking on your ... CARLO BINI Save Layer not WorkClosed   LayerSlider for WordPress   Updated January 4, 2022 at 9:38am   2 Most recent comment from Kreatura Support:Hello Carlo,I've answered to your other ticket, please check it. Klaus Burger deactivated the licence on the old website and activated on a new website but lost all contentClosed   LayerSlider for WordPress   Updated January 3, 2022 at 1:41pm   2 Most recent comment from George K:Hello Klaus! Could you, please tell me more about this issue? Where exactly did you lose all content? Deactivation is not deleting your sliders at all. Even you remove LayerSlider plugin and reinstal ... florent blanchard desaperar slider on homepageClosed   LayerSlider for WordPress   Updated December 22, 2021 at 2:22pm   4 Most recent comment from Kreatura Support:You are welcome! Alastair Fallon Layer slider disappeared on the front endClosed   LayerSlider for WordPress   Updated December 15, 2021 at 1:38pm   2 Most recent comment from Kreatura Support:Hello Alastair,Thank you for getting in touch with us!As I see currently the slider is visible on your homepage. Please write me the steps about how can I reproduce this issue.  Max Risman downloadClosed   LayerSlider for WordPress   Updated December 14, 2021 at 6:53pm   1 Most recent comment from Max Risman:Hi, I just purchased a license but when i try to download the plugin i get a blank page. Please help Linda Backus trying to activate layer slider license key on a siteClosed   LayerSlider for WordPress   Updated December 14, 2021 at 7:26am   4 Most recent comment from Kreatura Support:Hello,Your sliders are stored in the database so you will not loose them.For security reasons, you can export them before deleting them.https://layerslider.com/documentation/#export-sliders Arnaud JOUAN Error 500 on Save LayerClosed   LayerSlider for WordPress   Updated December 13, 2021 at 11:52am   4 Most recent comment from Kreatura Support:Hello,Thank you for your answer! In this case, you should enable the debug mode and check your PHP error log:https://wordpress.org/support/article/debugging-in-wordpress/Maybe there are some security ... Rob K Product FailureClosed   LayerSlider for WordPress   Updated December 13, 2021 at 8:39am   2 Most recent comment from Kreatura Support:Hello Rob,Thank you for getting in touch with us!Could you please try to clear your browser cache or check the editor with an other browser / incognito mode?This type of issues could be related to oth ... Rodrigo Castillo Bonner LayerSlider doesn't save changesClosed   LayerSlider for WordPress   Updated December 9, 2021 at 3:46pm   4 Most recent comment from Kreatura Support:Hello Rodrigo,Thank you for your answer!There is no limitation in our plugin so it's probably caused by your server limitation, for example you should check post_max_size or contact with your hos ... Marco Layer transition editClosed   LayerSlider for WordPress   Updated December 8, 2021 at 3:36pm   6 Most recent comment from Kreatura Support:Hello Marco,We are happy to help if there is any problem with the plugin, but unfortunately we cannot help you with slider building in such detail. You should set an ending transition, where you can ...