Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

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Public Tickets

Marcel Toffel ProblemsClosed   LayerSlider for WordPress   Updated November 22, 2021 at 9:12am   2 Most recent comment from Kreatura Support:Hello Marcel,Thank you for getting in touch with us!The built-in LayerSlider widget is developed by Visual Composer so they can help you to solve this problem.Until then, I suggest you to choose an o ... astrid Berndts LicenceClosed   LayerSlider for WordPress   Updated November 19, 2021 at 12:57pm   4 Most recent comment from Kreatura Support:You are welcome! Cinzia Mobile Responsive EditingClosed   LayerSlider for WordPress   Updated November 17, 2021 at 2:23pm   4 Most recent comment from Kreatura Support:Hello Cinzia,Thank you for your answer!Unfortunately I couldn't send you tutorial videos about how to create separat slider for mobile, but you should check one of our templates where we create s ... roguewavemedia2013 Marion how to create a fullscreen slider regardless of screen sizeClosed   LayerSlider for WordPress   Updated November 17, 2021 at 9:25am   4 Most recent comment from Kreatura Support:Hello, Please check this link in our documentation about how to import slider templates:https://layerslider.com/documentation/#demo-sliders Here you can check the hero scene mode: Andrew menuClosed   LayerSlider for WordPress   Updated November 15, 2021 at 7:56am   2 Most recent comment from Kreatura Support:Hello Andrew,You can modify the screen options if you click the screen options in the top right corner. Jorge Video with error in sliderClosed   LayerSlider for WordPress   Updated November 11, 2021 at 7:07am   4 Most recent comment from Kreatura Support:Hello Jorge,I checked your slider in the editor and as I see the issue caused by that you write only a youtube link to the layer content, which is not a valid format. I've fixed it so now the vid ... Willie Davis I can't get this download to my webhost for installationClosed   LayerSlider for WordPress   Updated November 10, 2021 at 8:30pm   2 Most recent comment from Kreatura Support:Hello Willie,Thank you for getting in touch with us!Could you please check it with an other browser? Jodi Brown I do not want this please cancel and refundClosed   LayerSlider for WordPress   Updated November 10, 2021 at 7:20am   2 Most recent comment from Kreatura Support:Hello Jodi,Thank you for getting in touch with us!We're sorry to hear that you're having difficulties with LayerSlider. However, we can assure you that the plugin is working and functioning ... Janine Transitions cannot create a smooth loop, tried everything.Closed   LayerSlider for WordPress   Updated November 9, 2021 at 4:01pm   14 Most recent comment from Kreatura Support:Hello Janine,Thank you for your answer! Yes, I know you have the problem with the headings.In our example, the transition timings are set for 2 words and it is not possible to add more words to achiev ... Jamie Bug ReportClosed   LayerSlider for WordPress   Updated November 8, 2021 at 8:53am   2 Most recent comment from Kreatura Support:Hello Jamie,Thank you for getting in touch with us!Could you please send me a link where I can check this issue? Julio César Torres Gutiérrez TraducciónClosed   LayerSlider for WordPress   Updated November 5, 2021 at 7:42am   2 Most recent comment from Kreatura Support:Hello,Thank you for getting in touch with us!Would you like to translate your sliders or the editor? Andy Baker where do i add the license keyClosed   LayerSlider for WordPress   Updated November 4, 2021 at 8:59am   2 Most recent comment from Kreatura Support:Hello Andy,Thank you for getting in touch with us!Please check this link in our documentation about how to activate your license key:https://layerslider.com/documentation/#activation-howto Phil Set refresh page to always go the top of the pageClosed   LayerSlider for WordPress   Updated November 2, 2021 at 7:36am   2 Most recent comment from Kreatura Support:Hello Phil,Thank you for getting in touch with us!This is not related to LayerSlider. The website will reload exactly where it was refreshed. Tony Can't activateClosed   LayerSlider for WordPress   Updated November 1, 2021 at 9:27am   2 Most recent comment from Kreatura Support:Hello, Thank you for getting in touch with us! This seems to be a web server configuration issue. It will likely involve contacting the web hosting company since only they can see and modify certain s ... Mike Bernier Not working for meClosed   LayerSlider for WordPress   Updated November 1, 2021 at 8:55am   2 Most recent comment from Kreatura Support:Hello Mike,Thank you for getting in touch with us!We're sorry to hear that you're having difficulties with LayerSlider. However, we can assure you that the plugin is working and functioning ...