Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

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Public Tickets

CARLO BINI Save Layer not WorkClosed   LayerSlider for WordPress   Updated January 4, 2022 at 9:38am   2 Most recent comment from Kreatura Support:Hello Carlo,I've answered to your other ticket, please check it. Klaus Burger deactivated the licence on the old website and activated on a new website but lost all contentClosed   LayerSlider for WordPress   Updated January 3, 2022 at 1:41pm   2 Most recent comment from George K:Hello Klaus! Could you, please tell me more about this issue? Where exactly did you lose all content? Deactivation is not deleting your sliders at all. Even you remove LayerSlider plugin and reinstal ... florent blanchard desaperar slider on homepageClosed   LayerSlider for WordPress   Updated December 22, 2021 at 2:22pm   4 Most recent comment from Kreatura Support:You are welcome! Zacarias de Prado Habela Visual editorClosed   LayerSlider for jQuery   Updated December 20, 2021 at 9:00am   2 Most recent comment from Kreatura Support:Hello Zacarias,Thank you for getting in touch with us!The slider editor is only available for WordPress. It is possible to build your sliders on WordPress and export them as html to use it with the jQ ... Alastair Fallon Layer slider disappeared on the front endClosed   LayerSlider for WordPress   Updated December 15, 2021 at 1:38pm   2 Most recent comment from Kreatura Support:Hello Alastair,Thank you for getting in touch with us!As I see currently the slider is visible on your homepage. Please write me the steps about how can I reproduce this issue.  Max Risman downloadClosed   LayerSlider for WordPress   Updated December 14, 2021 at 6:53pm   1 Most recent comment from Max Risman:Hi, I just purchased a license but when i try to download the plugin i get a blank page. Please help Linda Backus trying to activate layer slider license key on a siteClosed   LayerSlider for WordPress   Updated December 14, 2021 at 7:26am   4 Most recent comment from Kreatura Support:Hello,Your sliders are stored in the database so you will not loose them.For security reasons, you can export them before deleting them.https://layerslider.com/documentation/#export-sliders Arnaud JOUAN Error 500 on Save LayerClosed   LayerSlider for WordPress   Updated December 13, 2021 at 11:52am   4 Most recent comment from Kreatura Support:Hello,Thank you for your answer! In this case, you should enable the debug mode and check your PHP error log:https://wordpress.org/support/article/debugging-in-wordpress/Maybe there are some security ... Rob K Product FailureClosed   LayerSlider for WordPress   Updated December 13, 2021 at 8:39am   2 Most recent comment from Kreatura Support:Hello Rob,Thank you for getting in touch with us!Could you please try to clear your browser cache or check the editor with an other browser / incognito mode?This type of issues could be related to oth ... Rodrigo Castillo Bonner LayerSlider doesn't save changesClosed   LayerSlider for WordPress   Updated December 9, 2021 at 3:46pm   4 Most recent comment from Kreatura Support:Hello Rodrigo,Thank you for your answer!There is no limitation in our plugin so it's probably caused by your server limitation, for example you should check post_max_size or contact with your hos ... Marco Layer transition editClosed   LayerSlider for WordPress   Updated December 8, 2021 at 3:36pm   6 Most recent comment from Kreatura Support:Hello Marco,We are happy to help if there is any problem with the plugin, but unfortunately we cannot help you with slider building in such detail. You should set an ending transition, where you can ... andrea dorigatti accordion sliderClosed   LayerSlider for WordPress   Updated December 8, 2021 at 7:42am   5 Most recent comment from Kreatura Support:Hello Andrea,Thank you for your answer!Unfortunately, it is not possible to achieve this featue with our plugin. I suggest you to use an accordion plugin or a page builder. Michael Hernon Updated slider vanishedClosed   LayerSlider for WordPress   Updated December 8, 2021 at 7:33am   2 Most recent comment from Kreatura Support:Hello,Thank you for your feedback!If you will have any question, feel free to ask. Mo new fontClosed   LayerSlider for WordPress   Updated December 6, 2021 at 11:37am   4 Most recent comment from Kreatura Support:Hello,I compared the desktop and mobile version in my browser and as I see the fonts are the same.Did you clear your browser cache? Which type of mobile and chrome version do you use for testing? Mo Mobile viewClosed   LayerSlider for WordPress   Updated December 6, 2021 at 11:34am   2 Most recent comment from Kreatura Support:Hello,Thank you for getting in touch with us!I suggest you to create a separate slider for mobile. In the project settings / mobile tab, you can hide or show the slider under / over a specific px. You ...