Layerslider will not load any of the projects onto my webpage. I've been working with my web host to try to resolve this issue. I've deleted and reinstalled the Layerslider plugin in wordpress.
This is from my web host:
DONE: Confirm LayerSlider was fully reinstalled
To ensure no old files remain, the plugin should be fully removed and reinstalled (not just updated):
Delete the /wp-content/plugins/LayerSlider/ folder
Reinstall LayerSlider fresh via WordPress
Reactivate the plugin
PHP cache reset (already completed)
The server is running PHP 8.2, which uses persistent opcode caching. I have already reset this cache by temporarily switching PHP from 8.2 to 8.1 and then back to 8.2. No further action is needed for this step.
What else can I try to get Layerslider working again. I really like using it on my website.
I'm temporarily using SmartSlider since Layerslider is not working.
Thanks for the detailed notes — and it’s great that your host already did a clean reinstall + PHP opcode cache reset.
To move forward, could you please:
Create a publicly accessible test page on your website (any simple page is fine),
Insert any LayerSlider Project on that page (even a brand new, simple one), and
Send us the URL of that test page.
This way we can load it from our side and check the browser Developer Console for any JavaScript errors or blocked requests. Console errors are often the fastest way to pinpoint what’s preventing LayerSlider from loading.
If you can, also tell us:
Which page builder/theme you’re using (Elementor / Avada / Enfold / etc.)
Whether you have any caching / optimization plugins (WP Rocket, Autoptimize, LiteSpeed Cache, Cloudflare, etc.)
Once we have the test page URL, we’ll be able to advise the next exact steps based on what we see.
Thank you for your response. I look forward to trying to fix Layerslider. It was working until the last attempt to use it. I'm not sure what changed.
Below is the list of information that you requested. Hopefully this will help with troubleshooting the Layerslider error. All images show up in my projects in the Layerslider app but as you will see on the test page when I try to load a project all I get is a blank element. I've tried using the short code but still no slider on the page.
Thanks for sharing the details — I can see what’s causing the issue.
The problem is a jQuery Updater-type plugin on your site. It’s loading a very new jQuery (v4), but also loading an older jQuery Migrate (3.x) that isn’t compatible with it. In this setup, parts of JavaScript on the site can break, and LayerSlider is one of the plugins where this becomes visible (you’d likely run into issues with other plugins too, even if it’s not obvious yet).
We don’t recommend using jQuery Updater plugins in WordPress, because overriding WordPress’ bundled jQuery can easily cause compatibility problems.
What to do:
Go to WP Admin → Plugins
Deactivate the jQuery Updater plugin
Delete it
Clear any caches (W3 Total Cache + browser cache), then reload the test page
This should restore the default WordPress jQuery setup and LayerSlider should start working again on the page.
Layerslider will not load any of the projects onto my webpage. I've been working with my web host to try to resolve this issue. I've deleted and reinstalled the Layerslider plugin in wordpress.
This is from my web host:
DONE: Confirm LayerSlider was fully reinstalled
To ensure no old files remain, the plugin should be fully removed and reinstalled (not just updated):
PHP cache reset (already completed) The server is running PHP 8.2, which uses persistent opcode caching. I have already reset this cache by temporarily switching PHP from 8.2 to 8.1 and then back to 8.2. No further action is needed for this step.
What else can I try to get Layerslider working again. I really like using it on my website.
I'm temporarily using SmartSlider since Layerslider is not working.
Luann
Hi Luann,
Thanks for the detailed notes — and it’s great that your host already did a clean reinstall + PHP opcode cache reset.
To move forward, could you please:
Create a publicly accessible test page on your website (any simple page is fine),
Insert any LayerSlider Project on that page (even a brand new, simple one), and
Send us the URL of that test page.
This way we can load it from our side and check the browser Developer Console for any JavaScript errors or blocked requests. Console errors are often the fastest way to pinpoint what’s preventing LayerSlider from loading.
If you can, also tell us:
Which page builder/theme you’re using (Elementor / Avada / Enfold / etc.)
Whether you have any caching / optimization plugins (WP Rocket, Autoptimize, LiteSpeed Cache, Cloudflare, etc.)
Once we have the test page URL, we’ll be able to advise the next exact steps based on what we see.
Best Regards,
George | Kreatura Dev Team
Thank you for your response. I look forward to trying to fix Layerslider. It was working until the last attempt to use it. I'm not sure what changed.
Below is the list of information that you requested. Hopefully this will help with troubleshooting the Layerslider error. All images show up in my projects in the Layerslider app but as you will see on the test page when I try to load a project all I get is a blank element. I've tried using the short code but still no slider on the page.
https://www.njsheltierescue.org/test-page/
Wordpress: Version 6.9.1
Theme: Pet Rescue Version 1.3.2
Page Builder: Elementor Pro Version 3.34.4, Elementor v3.35.3
W3 Total Cache Version 2.9.1
Hi Luann,
Thanks for sharing the details — I can see what’s causing the issue.
The problem is a jQuery Updater-type plugin on your site. It’s loading a very new jQuery (v4), but also loading an older jQuery Migrate (3.x) that isn’t compatible with it. In this setup, parts of JavaScript on the site can break, and LayerSlider is one of the plugins where this becomes visible (you’d likely run into issues with other plugins too, even if it’s not obvious yet).
We don’t recommend using jQuery Updater plugins in WordPress, because overriding WordPress’ bundled jQuery can easily cause compatibility problems.
What to do:
Go to WP Admin → Plugins
Deactivate the jQuery Updater plugin
Delete it
Clear any caches (W3 Total Cache + browser cache), then reload the test page
This should restore the default WordPress jQuery setup and LayerSlider should start working again on the page.
Best Regards,
George | Kreatura Dev Team
Hi George,
Thank you for the solution to this problem. I deleted the jQuery plugins and now my Layerslider project is working.
I appreciate your help with this. I really like using Layerslider on my webpages.
Luann
Great news, thank you for the feedback!
Have a nice day! ;-)
Best Regards,
George | Kreatura Dev Team