Okay

Public Tickets

rebeccaewaterfall not working in FirefoxClosed   LayerSlider for WordPress   Updated May 1, 2017 at 11:14am   2 Most recent comment from [deleted]:Hey rebeccaewaterfall,As I can see there is no LayerSlider included to the URL you have provided. Where exactly can we check this error ? makeitbritish Can't import any of the templatesClosed   LayerSlider for WordPress   Updated May 1, 2017 at 10:56am   2 Most recent comment from [deleted]:Hey makeitbritish,The template import problem is most likely caused by a web server configuration issue. Please check the LayerSlider System Status for any error message that could provide more inform ... keithmelder Layer slider looks blurry on mobile devicesClosed   LayerSlider for WordPress   Updated April 29, 2017 at 1:25pm   2 Most recent comment from [deleted]:Hey keithmelder, I have checked your site on mobile and laptop but for me the sider is not blurry at the moment. Have you managed to fix the problem in the meantime ? In case not, could you please ... Mnwood Unable to edit or select any options when creating new slideClosed   LayerSlider for WordPress   Updated April 29, 2017 at 1:17pm   2 Most recent comment from [deleted]:Hey Mnwood, There is no issue like this present in the latest release of our plugin (6.3), so unfortunately it is most likely a server issue or conflict problem on your installation. To start troubl ... HipBagCo Slider is not filling browser window or widthClosed   LayerSlider for WordPress   Updated April 29, 2017 at 1:13pm   4 Most recent comment from [deleted]:Could you please set up a temporary WP login for us to look into this further ? Don't forget to set your message to private so others can't see the credentials. BeezaJane Importing templatesClosed   LayerSlider for WordPress   Updated April 29, 2017 at 1:00pm   2 Most recent comment from [deleted]:Hey Jane,The template import problem is most likely caused by a web server configuration issue. Please check the LayerSlider System Status for any error message that could provide more information. melaniemorschel Licence codesClosed   LayerSlider for WordPress   Updated April 28, 2017 at 10:14am   4 Most recent comment from [deleted]:Thank you for the feedback, glad you could solve the problem. If you need further assistance please let us know. Alysum Viewing like photo no like videoClosed   LayerSlider for WordPress   Updated April 27, 2017 at 5:59pm   2 Most recent comment from Alysum:Hello,I've already solved it. Thank youDušan Kyle Blurry PicturesClosed   LayerSlider for WordPress   Updated April 26, 2017 at 10:56pm   2 Most recent comment from [deleted]:Hey Kyle,We have checked your site with the slider on multiple installations but the images are not blurry for us. It's not completely clear what did you mean by that the slider's size is 1000x600 in ... Tyson Layer Slider not showing upClosed   LayerSlider for WordPress   Updated April 26, 2017 at 10:35pm   2 Most recent comment from [deleted]:Hey Tyson,I have checked your site and the issue is caused by the following error: $.AviaTooltip is not a constructorThis error is affecting the slider causing the issue but it is not generated by La ... reinerpistorius Linking to an ID in an Wordpress pageClosed   LayerSlider for WordPress   Updated April 26, 2017 at 9:38pm   2 Most recent comment from [deleted]:Hey Reiner,As I can see you've selected the "Scroll to element (enter selector)" option. In this case a CSS/jQeury selector has to be given and the slider will scroll to the top of the element that w ... Myrna Ougland Can't get slide to link to pageClosed   LayerSlider for WordPress   Updated April 26, 2017 at 1:22pm   2 Most recent comment from [deleted]:Hey Myrna Ougland, The use post URL button is supposed to be there, it does not affect the linking if you do not click on it. Please check whether your layer links are positioned over the slide link. ... Gonzo1982 deactivation and activationClosed   LayerSlider for WordPress   Updated April 26, 2017 at 12:58pm   3 Most recent comment from Gonzo1982:Perfect, Thank you! Stephan_Dietl Update IssueClosed   LayerSlider for WordPress   Updated April 26, 2017 at 12:58pm   2 Most recent comment from [deleted]:Hey Stephan_Dietl, Unfortunately there is likely a server configuration problem causing this. Please check the LayerSlider System Status, located on the WP sidebar for any related error message. Kyle Blurry PicturesClosed   LayerSlider for WordPress   Updated April 26, 2017 at 11:33am   5 Most recent comment from Kyle:I have submitted a new ticket with the correct purchase code just in case. I look forward to your help.