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Public Tickets

PattySuk Product activation is rejectedClosed   LayerSlider for WordPress   Updated May 24, 2017 at 2:18pm   7 Most recent comment from [deleted]:The problem seems to be related to the way you inserted the slider to your site. How exactly did you add the slider to the page ? Which method have you used ? You can check the available methods in ... Davis0940 i can't save my slider modificationClosed   LayerSlider for WordPress   Updated May 24, 2017 at 2:11pm   4 Most recent comment from [deleted]:Please set up a temporary WP login for us so we can investigate this problem from the back-end. Make sure to set the message to private so others can't see the login credentials. dthilwind Downloading templateClosed   LayerSlider for WordPress   Updated May 24, 2017 at 2:09pm   4 Most recent comment from [deleted]:Thank you for the feedback, glad you could solve the problem. If you need further assistance please let us know. jhfaulkner1 Need licenses deactivatedClosed   LayerSlider for WordPress   Updated May 23, 2017 at 8:40pm   2 Most recent comment from [deleted]:Hey jhfaulkner1, We have recently launched a new site that you can use to manage and reset the activations of your purchase code, please refer to the following URL: https://kreaturamedia.com/reset-ac ... muhammadoweis Error 500 - Internal Server Error An error was encountered while processing your request. Typically this is a temporary condition. Please contact the web site owner for further assistance.Closed   LayerSlider for WordPress   Updated May 23, 2017 at 1:36pm   6 Most recent comment from [deleted]:The login credentials do not seem to be valid unfortunately. When I try to login I get an 'invalid username' error. imagicvision qtranslate compatibilityClosed   LayerSlider for WordPress   Updated May 23, 2017 at 11:51am   3 Most recent comment from imagicvision:Ok, thank you very much! Live it is about the slider not working after activationClosed   LayerSlider for WordPress   Updated May 23, 2017 at 10:34am   3 Most recent comment from [deleted]:Hey Live,I have replied to your original ticket. Live i need support with the productClosed   LayerSlider for WordPress   Updated May 23, 2017 at 10:34am   4 Most recent comment from [deleted]:I have checked your site and the slider is being displayed at the moment. Please note that it has only one slide with a single text layer which is being shown in the top left corner. There are no oth ... sanan not changing slider pictureClosed   LayerSlider for WordPress   Updated May 23, 2017 at 8:25am   2 Most recent comment from [deleted]:Dear sanan, The Envato system indicates that you haven't purchased LayerSlider from us. If you've received LayerSlider as a bundled plugin in your theme, item support and updates will be provided by ... ddvanas ActivationClosed   LayerSlider for WordPress   Updated May 23, 2017 at 8:02am   2 Most recent comment from [deleted]:Dear Danelle, If you've received LayerSlider as a bundled plugin in your theme, you cannot use your theme's purchase code to activate it as they are two separate products, item support and updates wi ... mhuber LayerSlider For WP not working in Edge browser, smart phones and tabletsClosed   LayerSlider for WordPress   Updated May 22, 2017 at 9:29pm   3 Most recent comment from [deleted]:Hey mhuber, Thank you for the feedback, glad you could solve the problem. If you need further assistance please let us know. creativeinflux Vimeo background videoClosed   LayerSlider for jQuery   Updated May 22, 2017 at 6:20pm   4 Most recent comment from [deleted]:The api=1 is loading the Vimeo Player API. It makes it possible for us to access the video data and to be able to control the playback. It's not completely clear why would it cause any trouble for you ... Word2Art Link not workingClosed   LayerSlider for WordPress   Updated May 22, 2017 at 5:03pm   2 Most recent comment from [deleted]:Hey Word2Art, Please make sure that the layer linking is not beneath the slide linking and that there are no other layers overlapping the linked layer.  Please also make sure that there are no othe ... Mauro error activaciónClosed   LayerSlider for WordPress   Updated May 22, 2017 at 1:00pm   2 Most recent comment from [deleted]:Hey Mauro,What is wrong with the activation exactly ? What does the error message say ? dayanadae No puedo utilizar este pluginClosed   LayerSlider for WordPress   Updated May 22, 2017 at 12:59pm   2 Most recent comment from [deleted]:Dear dayanadae, If you've received LayerSlider as a bundled plugin in your theme, you cannot use your theme's purchase code to activate it as they are two separate products, item support and updates ...