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Public Tickets

GutoPinesi Full width stop working after updateClosed   LayerSlider for WordPress   Updated July 3, 2017 at 9:09pm   3 Most recent comment from alexandregaeta:Thanks. It is working fine now, but only with Cover mode.. Strech mode didn´t change anything.It would be a great idea to put some comments about this option... I was burning my mind to discover wha ... Summerboyz ERROR after installing full versionClosed   LayerSlider for WordPress   Updated July 3, 2017 at 6:07pm   2 Most recent comment from [deleted]:Hey Summerboyz, Thank you for the feedback, glad you could solve the problem. If you need further assistance please let us know. AndamFr ParallaxClosed   LayerSlider for WordPress   Updated July 3, 2017 at 3:57pm   2 Most recent comment from [deleted]:Hey Mike, The fixed background effect can only be achieved with the global background options in the Slider Settings. At the moment you cannot apply it on individual slides separately. todayisnotsunday ButtonClosed   LayerSlider for WordPress   Updated July 3, 2017 at 3:54pm   2 Most recent comment from [deleted]:Hey todayisnotsunday, There is no issue like this present in the latest release of our plugin (6.5.1.), so unfortunately it is most likely a conflict problem on your installation, most likely your th ... jgherghel modifying template errorClosed   LayerSlider for WordPress   Updated July 3, 2017 at 3:52pm   6 Most recent comment from [deleted]:I have logged in and looked around. The "Internal server error" is a web server configuration issue. In your case it could be a memory limitation problem or execution time limit, because you are tryi ... isicilytv Bought by mistakeClosed   LayerSlider for jQuery   Updated July 3, 2017 at 11:38am   2 Most recent comment from [deleted]:Hey isicilytv,Please proceed with opening a refund request for the mistaken purchase (LayerSlider jQuery) through your Envato profile. We can only accept it that way. GH Problems with buttonsClosed   LayerSlider for WordPress   Updated June 30, 2017 at 9:27pm   3 Most recent comment from [deleted]:Hey GH,I have just replied to your other ticket regarding the same matter. isicilytv Hello. We bought the wrong one.Closed   LayerSlider for jQuery   Updated June 30, 2017 at 9:23pm   2 Most recent comment from [deleted]:Hey isicilytv,Yes, it's possible. Please proceed with purchasing the correct item (LayerSlider WP) and open a refund request for the mistaken purchase (LayerSlider jQuery) through your Envato profile ... miri BackgroundClosed   LayerSlider for WordPress   Updated June 30, 2017 at 2:14pm   6 Most recent comment from [deleted]:Thanks, I was able to check the test site.As I can see you have added #000000 to both the slide background and the global background of the slider. The problem is that the #000000 code is the colorco ... baiceanu_stefan cannot find my slidesClosed   LayerSlider for WordPress   Updated June 30, 2017 at 12:36pm   1 Most recent comment from baiceanu_stefan:Hello, i have just bought the layer slider wp beacuse I have updated avada theme. the problems is that I cannot find my old slides  Solved. Can be deleted Prime Tours Wordpress says our paid license has been deativatedClosed   LayerSlider for WordPress   Updated June 30, 2017 at 8:27am   2 Most recent comment from [deleted]:Hey Prime Tours,Your activation was most likely cancelled  because the license code is still stuck in an earlier installation that was activated before. We have recently launched a new site that you ... Mariana Almeida Slides doesn't showing and can't editClosed   LayerSlider for WordPress   Updated June 30, 2017 at 8:16am   2 Most recent comment from [deleted]:Hey Mariana Almeida, There is no issue like this present in the latest release of our plugin (6.5.1.), so unfortunately it is most likely a conflict problem on your installation or a server configura ... benjaminjohn123 Frozen Backend Slider EditorClosed   LayerSlider for WordPress   Updated June 29, 2017 at 8:36pm   7 Most recent comment from [deleted]:Thank you for the feedback, glad the problem is resolved. If you need further assistance please let us know. megannorris Fatal ErrorClosed   LayerSlider for WordPress   Updated June 29, 2017 at 2:51pm   2 Most recent comment from [deleted]:Hey megannorris,I believe that this error is going to be related to your PHP version. LayerSlider requires at least PHP version 5.3 or newer to function properly. Please contact your hosting provider ... PTUSA Text ResponsivenessClosed   LayerSlider for WordPress   Updated June 29, 2017 at 2:46pm   2 Most recent comment from [deleted]:Hey PTUSA,As I can see the problem is the responsive under value that you are using currently in your sliders, it is too small for your sliders' sizes and that is causing the responsive  problems. ...