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Public Tickets

silviaepaolo Can't import templatesClosed   LayerSlider for WordPress   Updated February 15, 2018 at 10:10am   5 Most recent comment from [deleted]:Thank you for the feedback Paolo, glad you could solve the problem. If you need further assistance please let us know. ieevo Can't import layerslider samples from template storeClosed   LayerSlider for WordPress   Updated February 15, 2018 at 10:10am   4 Most recent comment from [deleted]:Hello ieevo, Thank you for the feedback, glad you could solve the problem. If you need further assistance please let us know. perryjames123 Sliders only showing on mobile & sliders only showing on desktopClosed   LayerSlider for WordPress   Updated February 14, 2018 at 6:12pm   8 Most recent comment from [deleted]:Thank you for the feedback. We've checked on it again and we believe that the parent element of the slider receives a margin/padding that generates the gaps. Unfortunately we are not able to locate ... the_soundtouchables centering text vertical axisClosed   LayerSlider for WordPress   Updated February 14, 2018 at 4:42pm   6 Most recent comment from [deleted]:You can only use px values with the line-height option currently. Jameel Karim Popup Slider IssueClosed   LayerSlider for WordPress   Updated February 14, 2018 at 3:31pm   4 Most recent comment from [deleted]:Thank you for the feedback. Unfortunately we cannot really troubleshoot this without seeing the issue live. Is there any way you could set up a test site/page (that does not affect your current homepa ... tnotty Layer slider not showing on iphon XClosed   LayerSlider for WordPress   Updated February 14, 2018 at 3:11pm   3 Most recent comment from [deleted]:Hello tnotty, Thank you for the feedback, glad you could solve the problem. If you need further assistance please let us know. ValeriaHD Update 6.6.8Closed   LayerSlider for WordPress   Updated February 14, 2018 at 8:42am   2 Most recent comment from [deleted]:Hello Valeria, Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket. I've just replied ... Arnd Scharwaechter Slideshow Start only in viewportClosed   LayerSlider for WordPress   Updated February 13, 2018 at 4:47pm   2 Most recent comment from [deleted]:Hello Arnd Scharwaechter, Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.The trig ... San555 UpdatingClosed   LayerSlider for WordPress   Updated February 13, 2018 at 1:57pm   2 Most recent comment from [deleted]:Hello Sandra, Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket. The 'Update packag ... kasunwijesekara Disabling the thumbnail navigationClosed   LayerSlider for jQuery   Updated February 13, 2018 at 9:49am   4 Most recent comment from [deleted]:Thank you for the feedback, glad you could solve the problem. If you need further assistance please let us know. the_soundtouchables adding 3rd party animationClosed   LayerSlider for WordPress   Updated February 12, 2018 at 6:06pm   2 Most recent comment from [deleted]:Hello the_soundtouchables, Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket. Unfor ... sanaya123 Data not getting savedClosed   LayerSlider for WordPress   Updated February 12, 2018 at 1:28pm   4 Most recent comment from [deleted]:Sorry for the delayed response, the Ticksy servers had experienced some issues. Judging from your description, it is almost certainly a server issue. As you've mentioned the plugin saves new sliders ... jonc113 Integration with Drupal 8Closed   LayerSlider for jQuery   Updated February 12, 2018 at 1:27pm   6 Most recent comment from [deleted]:Please open a refund request on Envato for this purchase, so we can accept it. ginger ​ I can't access layerslider.Closed   LayerSlider for WordPress   Updated February 12, 2018 at 7:57pm   15 Most recent comment from [deleted]:The dev team still sees that this profile is limited. It does not have permission to access LayerSlider's admin interface, that is why the error appears. If it was a normal admin profile, this wouldn' ... Kristel Immeker I can't edit any sliderClosed   LayerSlider for WordPress   Updated February 10, 2018 at 4:50pm   22 Most recent comment from [deleted]:Dear kristelimmeker, The dev team investigated this further and it seems that there is a plugin that compressed LayerSlider's original files incorrectly. They believe that there is some kind of cachi ...