Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

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Public Tickets

megannorris Fatal ErrorClosed   LayerSlider for WordPress   Updated June 29, 2017 at 2:51pm   2 Most recent comment from [deleted]:Hey megannorris,I believe that this error is going to be related to your PHP version. LayerSlider requires at least PHP version 5.3 or newer to function properly. Please contact your hosting provider ... PTUSA Text ResponsivenessClosed   LayerSlider for WordPress   Updated June 29, 2017 at 2:46pm   2 Most recent comment from [deleted]:Hey PTUSA,As I can see the problem is the responsive under value that you are using currently in your sliders, it is too small for your sliders' sizes and that is causing the responsive  problems. ... Tecnomantis Pop Up integration with previous sliderClosed   LayerSlider for WordPress   Updated June 29, 2017 at 2:08pm   2 Most recent comment from [deleted]:Hey Tecnomantis, You will need 2 sliders in this case. One regular and one popup. If you want to trigger the popup with a button (layer) inside the slider, you will need to enter the following line ... mbond93 LayerSlider Save ErrorClosed   LayerSlider for WordPress   Updated June 29, 2017 at 12:30pm   5 Most recent comment from [deleted]:Dear ycikdev,Please create a new seperate ticket for your case where you can provide us with your credentials. Make sure to set the ticket to private so others can't see the login details. Petit Count outgoing links from slaydersClosed   LayerSlider for WordPress   Updated June 29, 2017 at 11:27am   2 Most recent comment from [deleted]:Hey Petit,Unfortunately there is no feature like this available in LayerSlider at the moment. I'd recommend to use a 3rd party plugin or solution for this, some kind of tracker maybe. chapolote Loading-order and moreClosed   LayerSlider for WordPress   Updated June 29, 2017 at 10:20am   6 Most recent comment from [deleted]:Thank you for your thaugths and feedback, we will consider them for future updates.The fix for the mobile popup issue is coming with the next release. Unfortunately I cannot provide you with an exact ... midfieldco Change loading indicatorClosed   LayerSlider for WordPress   Updated June 28, 2017 at 5:47pm   4 Most recent comment from midfieldco:Thank you for the response, and for your awesome work. Would appreciate a future update where that will be possible. Thank you! lassiterweb Error: [] operator not supported for stringsClosed   LayerSlider for WordPress   Updated June 28, 2017 at 4:48pm   2 Most recent comment from [deleted]:Hey lassiterweb,The "Error thrown [] operator not supported for strings" would be a PHP error, but the standard (original) error message is not being displayed currently, but a formatted variant inst ... mhuber Order of layersClosed   LayerSlider for WordPress   Updated June 28, 2017 at 3:08pm   2 Most recent comment from [deleted]:Hey mhuber,As I can see the tablet image layer is positioned under the text block currently. You will need to move it up in the layers list. Also, it has the fade animation enabled on it and it's sem ... Frank How to display a background picture fullscreen?Closed   LayerSlider for WordPress   Updated June 28, 2017 at 2:35pm   2 Most recent comment from [deleted]:Hey Frank, I have checked your site but for me the slider seems to be working currently. Even if I reload the page the slider and its background image stay fullscreen. Have you managed to fix the pr ... EnvatoGeoff Progress Circle DisplayClosed   LayerSlider for WordPress   Updated June 28, 2017 at 2:15pm   3 Most recent comment from EnvatoGeoff:Thanks Attila..!Best,Geoff Richard Thomas Slider not visible in ChromeClosed   LayerSlider for WordPress   Updated June 28, 2017 at 2:04pm   3 Most recent comment from [deleted]:Hey Richard Thomas, Thank you for the feedback, glad you could solve the problem. If you need further assistance please let us know. chapolote Popup-Overlay visible on mobile with activated hide on mobileClosed   LayerSlider for WordPress   Updated June 28, 2017 at 2:01pm   3 Most recent comment from chapolote:Hi Attila,thank you for the information.I hope the bugfix will be published soon, I need the functionality for a website I shortly have to publish. As long I help myself by hiding it with css. GutoPinesi SSLClosed   LayerSlider for WordPress   Updated June 28, 2017 at 12:15pm   3 Most recent comment from GutoPinesi:Thanks. In fact someone changed something at theme´s functions.php that disable an essencial function...  Tony Celia Sliders disappeared after restoring from Updraft Plus backupClosed   LayerSlider for WordPress   Updated June 27, 2017 at 6:45pm   2 Most recent comment from [deleted]:Hey Tony Celia,LayerSlider uses custom database tables. We are not familiar with the Updraft Plus plugin's methods but we believe that it most likely doesn't save custom database tables, only the def ...