Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

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Public Tickets

wielandsmith having difficulty centering textClosed   LayerSlider for WordPress   Updated July 18, 2017 at 6:52pm   1 Most recent comment from wielandsmith:n/a NevNic Unable to access LayerSlider WPClosed   LayerSlider for WordPress   Updated July 18, 2017 at 12:04pm   4 Most recent comment from NevNic:OK, thanks ycikdev Open by ClickClosed   LayerSlider for WordPress   Updated July 18, 2017 at 6:05am   7 Most recent comment from ycikdev:Hi there,The image that is used on your page have to have the ID of your slider as seen in POPUP config e.g id="example". This ID I added in the html of a specific image.Then on the same page, add the ... momert Don't load the template from the store.Closed   LayerSlider for WordPress   Updated July 17, 2017 at 5:39pm   3 Most recent comment from momert:I can solve it, as an aid for those who have the same problem, they must activate the PHP ZIP in the Cpanel, this video explains how to do it Regards.- serdar_a Editor not workingClosed   LayerSlider for WordPress   Updated July 17, 2017 at 1:19pm   8 Most recent comment from John G:Dear Serdar, Unfortunately, it involves editing the source code of the plugin, so there is no easy way to disable that feature. However, we're planning to release a new update in the next few days. W ... LeticiaRiva The slider cannot be foundClosed   LayerSlider for WordPress   Updated July 17, 2017 at 9:49am   2 Most recent comment from [deleted]:Hey LeticiaRiva, I have checked your site but for me the slider is being displayed currently. Have you managed to fix the problem in the meantime ? In case not, could you please specify on what OS ... john slider conceals contentClosed   LayerSlider for WordPress   Updated July 17, 2017 at 9:38am   2 Most recent comment from [deleted]:Hey John, In case the slider is overlapping other content on your site, you will need to set a higher z-index value for the other content than the slider to solve this. You can set the z-index for th ... AM56 Text from Post not showing correctlyClosed   LayerSlider for WordPress   Updated July 17, 2017 at 8:47am   2 Most recent comment from [deleted]:Hey AM56,Please show us your site or a test page with the slider where we can check on this. We cannot really troubleshoot from screenshots unfortunately. Sparxx 5 ColumsClosed   LayerSlider for WordPress   Updated July 16, 2017 at 5:28pm   5 Most recent comment from [deleted]:Hey Sparxx,I believe that you have contacted the wrong author. We are the creator of the LayerSlider plugin, Visual Composer belongs to a different author. VCorazon3 I can't seem to activate my copy of layerslider in order to update to the next versionClosed   LayerSlider for WordPress   Updated July 16, 2017 at 5:09pm   4 Most recent comment from [deleted]:Hello,Please refer to the following URL to see how to activate LayerSlider: https://support.kreaturamedia.com/docs/layersliderwp/documentation.html#activationIn case this part of the admin area is no ... Antonello Google Pagespeed insightsClosed   LayerSlider for WordPress   Updated July 16, 2017 at 4:47pm   5 Most recent comment from [deleted]:"Your page has 33 blocking script resources and 13 blocking CSS resources. This causes a delay in rendering your page." Please note that the Page Insights does not list every script. As you can see f ... Marcio control sliders by menu in wordpressClosed   LayerSlider for WordPress   Updated July 16, 2017 at 3:59pm   2 Most recent comment from [deleted]:Hey Marcio, You can create a linked button (layer) inside the slider that will navigate the slideshow to the required slide. Or you can also used deeplinking to start a slider with a specific slide. ... HipBagCo Layer Slider Not Showing Images from POP UP upgradeClosed   LayerSlider for WordPress   Updated July 16, 2017 at 3:56pm   2 Most recent comment from [deleted]:Hey HipBagCo, Thank you for the feedback, glad you could solve the problem. If you need further assistance please let us know. danieltmjr Slide transitionClosed   LayerSlider for WordPress   Updated July 16, 2017 at 3:55pm   2 Most recent comment from [deleted]:Hey danieltmjr, There is no issue like this present in the latest release of our plugin (6.5.5.), so unfortunately it is most likely a conflict problem on your installation or a server configuration ... murrydan Unable to save.Closed   LayerSlider for WordPress   Updated July 14, 2017 at 7:51pm   4 Most recent comment from beachmat:I'm still intermittently getting this error with version 6.5.5.