Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

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Public Tickets

Neil Howard Support RenewalClosed   LayerSlider for WordPress   Updated July 4, 2017 at 1:53pm   5 Most recent comment from Neil Howard:Thank you. It worked! Heinz Fiechter Text LayersClosed   LayerSlider for WordPress   Updated July 4, 2017 at 12:17pm   6 Most recent comment from [deleted]:Dear djsneef,Please create a new separate ticket for your case and show us your site where we can check this. Eric Sliders not working in ChromeClosed   LayerSlider for WordPress   Updated July 3, 2017 at 11:09pm   4 Most recent comment from [deleted]:Thank you for the feedback, glad you could solve the problem. If you need further assistance please let us know. GoMedia123 Unable to add 3d effect on sliderClosed   LayerSlider for WordPress   Updated July 3, 2017 at 11:08pm   6 Most recent comment from [deleted]:I'm sorry but I'm not exactly sure what do you mean by that. What 3D are you referring to exactly ? The slide transitions will only work if you add slide backgrounds to the slides. Also, as I can see ... GutoPinesi Full width stop working after updateClosed   LayerSlider for WordPress   Updated July 3, 2017 at 9:09pm   3 Most recent comment from alexandregaeta:Thanks. It is working fine now, but only with Cover mode.. Strech mode didn´t change anything.It would be a great idea to put some comments about this option... I was burning my mind to discover wha ... Summerboyz ERROR after installing full versionClosed   LayerSlider for WordPress   Updated July 3, 2017 at 6:07pm   2 Most recent comment from [deleted]:Hey Summerboyz, Thank you for the feedback, glad you could solve the problem. If you need further assistance please let us know. AndamFr ParallaxClosed   LayerSlider for WordPress   Updated July 3, 2017 at 3:57pm   2 Most recent comment from [deleted]:Hey Mike, The fixed background effect can only be achieved with the global background options in the Slider Settings. At the moment you cannot apply it on individual slides separately. todayisnotsunday ButtonClosed   LayerSlider for WordPress   Updated July 3, 2017 at 3:54pm   2 Most recent comment from [deleted]:Hey todayisnotsunday, There is no issue like this present in the latest release of our plugin (6.5.1.), so unfortunately it is most likely a conflict problem on your installation, most likely your th ... jgherghel modifying template errorClosed   LayerSlider for WordPress   Updated July 3, 2017 at 3:52pm   6 Most recent comment from [deleted]:I have logged in and looked around. The "Internal server error" is a web server configuration issue. In your case it could be a memory limitation problem or execution time limit, because you are tryi ... GH Problems with buttonsClosed   LayerSlider for WordPress   Updated June 30, 2017 at 9:27pm   3 Most recent comment from [deleted]:Hey GH,I have just replied to your other ticket regarding the same matter. miri BackgroundClosed   LayerSlider for WordPress   Updated June 30, 2017 at 2:14pm   6 Most recent comment from [deleted]:Thanks, I was able to check the test site.As I can see you have added #000000 to both the slide background and the global background of the slider. The problem is that the #000000 code is the colorco ... baiceanu_stefan cannot find my slidesClosed   LayerSlider for WordPress   Updated June 30, 2017 at 12:36pm   1 Most recent comment from baiceanu_stefan:Hello, i have just bought the layer slider wp beacuse I have updated avada theme. the problems is that I cannot find my old slides  Solved. Can be deleted Prime Tours Wordpress says our paid license has been deativatedClosed   LayerSlider for WordPress   Updated June 30, 2017 at 8:27am   2 Most recent comment from [deleted]:Hey Prime Tours,Your activation was most likely cancelled  because the license code is still stuck in an earlier installation that was activated before. We have recently launched a new site that you ... Mariana Almeida Slides doesn't showing and can't editClosed   LayerSlider for WordPress   Updated June 30, 2017 at 8:16am   2 Most recent comment from [deleted]:Hey Mariana Almeida, There is no issue like this present in the latest release of our plugin (6.5.1.), so unfortunately it is most likely a conflict problem on your installation or a server configura ... benjaminjohn123 Frozen Backend Slider EditorClosed   LayerSlider for WordPress   Updated June 29, 2017 at 8:36pm   7 Most recent comment from [deleted]:Thank you for the feedback, glad the problem is resolved. If you need further assistance please let us know.