Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

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Public Tickets

Diana Layerslider won't update: error codeClosed   LayerSlider for WordPress   Updated January 7, 2017 at 5:01am   2 Most recent comment from [deleted]:Hey Diana, Unfortunately the error message itself does not provide much information for us. We cannot really tell from it, if it is generated by LayerSlider or another item, it could also be the ... carldrx Layer hops to top in Safari browserClosed   LayerSlider for WordPress   Updated January 7, 2017 at 4:56am   2 Most recent comment from [deleted]:Hey carldrx,This is a special behavior in Safari. When a video is reaching out of the slider canvas on the top and bottom and it has a controls attribute, Safari automatically repositions the video ... Seong Jin ​how can I change my thumbnail for each slider​?Closed   LayerSlider for WordPress   Updated January 6, 2017 at 5:05pm   2 Most recent comment from [deleted]:Hey Seong Jin,We have already replied to your other tickets.Currently there is no option to manually set a thumbnail for the slider preview in the sliders list. The preview image is automatically pull ... mattech I got error with LayerSliderClosed   LayerSlider for WordPress   Updated January 6, 2017 at 4:58pm   2 Most recent comment from [deleted]:Hey mattech, First please check the System Status for any related errors or notifications.  However the issue is most likely caused by the phpQuery library. PHP 5.3, the Multibyte String and PHP ... jhwon Install errorClosed   LayerSlider for WordPress   Updated January 6, 2017 at 3:53pm   4 Most recent comment from [deleted]:Hey Jonghun, We are the creator of the LayerSlider plugin and we are not related to Revolution Slider or your theme, they are separate products from different authors, so unfortunately we cannot he ... Jacques Kenburns EffectClosed   LayerSlider for jQuery   Updated January 6, 2017 at 12:11am   2 Most recent comment from [deleted]:Hey Jacques,The Ken Burn transition is only available for slides at the moment. But you can create a similar animation for layers as well using the available layer transition settings, for example sca ... DinoRichfield activating slider stops homepage content from displayingClosed   LayerSlider for WordPress   Updated January 6, 2017 at 12:05am   2 Most recent comment from [deleted]:Hey Henry,What exactly is the problem you are experiencing ? We are not familiar with the Fusion Builder and its methods so unfortunately we cannot help with it. But if you are having issues inserting ... brwilson300 installation of SliderClosed   LayerSlider for WordPress   Updated January 5, 2017 at 11:57pm   6 Most recent comment from [deleted]:If you're looking for licensing conditions and agreements you can find information in the related Envato FAQs under the Help menu, or you can check their help center as well: https://help.market.env ... dgreat1 Shortcode for slider not workingClosed   LayerSlider for WordPress   Updated January 5, 2017 at 11:50pm   6 Most recent comment from [deleted]:I was able to check it and locate the problem. There are jQuery errors (jQuery is not defined) on your site. This usually means that your jQuery is not loaded or not in the right way. LayerSlider nee ... caspixel Slider suddenly disappearedClosed   LayerSlider for WordPress   Updated January 5, 2017 at 5:01pm   8 Most recent comment from [deleted]:I have have checked the site and managed to find the problem. The issue is caused by a JS error in your theme files:  ...wp-content/themes/bridge/js/default.min.js?ver=4.7Several of our customers  ... Starsound Team Customize Skin URL for every SlideClosed   LayerSlider for WordPress   Updated January 5, 2017 at 4:14pm   3 Most recent comment from [deleted]:Hey Starsound Team,Thank you for your feedback, glad you could solve it. If you need further assistance, please let us know. Seong Jin not working on my intentionClosed   LayerSlider for WordPress   Updated January 5, 2017 at 4:12pm   4 Most recent comment from [deleted]:Hey Seong Jin,I have logged in, looked into it and managed to find the problem. It seems to be Safari related only, the images are failing with a 404 error. I believe this is related to the images' na ... Mark Video SlidersClosed   LayerSlider for WordPress   Updated January 5, 2017 at 3:29pm   6 Most recent comment from [deleted]:I was able to check it now. Please apply 100% width and height to the video layer using the plugin's settings under the Styles tab. Alternatively you can add this video layer as a background, this way ... Seong Jin map info changeClosed   LayerSlider for WordPress   Updated January 5, 2017 at 3:10pm   2 Most recent comment from [deleted]:Hey Seong Jin,To change the location you want to display you will need to edit the google maps embed code. To do that please navigate to the gmaps website, look up the location you need and copy its e ... Ben Pearson Responsive Under fieldClosed   LayerSlider for WordPress   Updated January 5, 2017 at 12:19am   2 Most recent comment from [deleted]:Hey Ben Pearson,The responsive layout options should have been converted to fit the new version on update, unfortunately there are some rare cases when this happens incorrectly. Please reactivate the ...