Okay
  Public Ticket #1031946
Templates
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Comments

  •  2
    Jeff Kaiser started the conversation

    I am trying to download the Colorful Autumn template and it just keeps spinning.... any tips are appreciated. I did purchase your slider just today. I use it with X Theme.

    Thank you!

    Jeff

  •  2
    Jeff Kaiser replied

    Spinning as in never completing the download.

  • [deleted] replied

    Hey Jeff Kaiser,

    Please check the System Status located on the WP sidebar for error messages. There is likely a server limitation that is preventing the import from finishing.

  •  2
    Jeff Kaiser replied

    Indeed! It was the PEAR Archive_zip missing.

    I installed it and got this message from GoDaddy, that I needed to add the "following code to your script"

    ini_set("include_path", '/blah/blah/php:' . ini_get("include_path") );

    (The "blah" is my actual location)

    I tried adding it to my wp-config and my php.ini and neither fixed the problem. GoDaddy techs were not helpful.

    Can you tell me where it should go? I paid for this plugin, and really want it to work. Are there any other ways to upload templates?

    Best,

    jeff

  • [deleted] replied

    Neither the PEAR Archive_zip, nor the GoDaddy code is needed for the importing method to work.

    In case the PHP ZipArchive notification is appearing in the System Status, then you will need this: http://php.net/manual/en/class.ziparchive.php , which is not identical to the above mentioned things.

    The templates can also be imported in the traditional way. We can send you a couple of templates here in the meantime while the server problem is resolved.

  •  2
    Jeff Kaiser replied

    Thank you, Attila.

    It was much easier than GoDaddy tech support knew, I found a friend...

    For those googling this:

    Under your GoDaddy Hosting, go to, "Software" and click "Select PHP version."

    Click "zip," the very last check box.

    Problem solved.

    Thanks again for your timely replies.

    Best,

    Jeff


  • [deleted] replied

    Thank you for your feedback, glad you managed to solve it.